Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Melissa Birss

Heyfield,VIC

Summary

Dedicated customer service. Working quickly and maintaining confidentiality. Excellent interpersonal, communication and time management skills. Reliable, with experience in providing quality customer service, managing daily pharmacy operations and accurately filing information.

Overview

27
27
years of professional experience

Work History

Dairy Farmer

Kelvin & John Sunderman
07.2004 - Current
  • Monitored milk production quality and quantity and evaluated daily data to address inefficiencies.
  • Milked 180 cows using milking machinery.
  • Ensured high-quality milk by maintaining clean milking equipment and practicing proper sanitation protocols.
  • Developed and maintained detailed herd health management program to support livestock wellness.
  • Maintained accurate financial records to ensure profitability and sustainability of the dairy operation.
  • Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
  • Improved calving ease through selective breeding decisions, reducing complications during calving season.
  • Reduced calf mortality rates through close monitoring of newborns and providing timely medical intervention when needed.
  • Kept stock healthy with adequate food, water and open space.
  • Collaborated with veterinarians to implement herd health programs targeting specific areas of concern such as mastitis or lameness.

Dispensary Assistant

Vin & Wendy Naidu
01.1999 - 06.2004
  • Assisted in maintaining accurate records, conducting regular audits and restocking as needed.
  • Collaborated with coworkers to maintain a clean, organized, and efficient workspace for optimal productivity.
  • Enhanced customer satisfaction by providing personalized recommendations based on their needs and preferences.
  • Supported team members during busy periods, ensuring timely service for all customers.
  • Delivered exceptional customer service by actively listening to customer needs and providing appropriate solutions.
  • Resolved customer complaints or concerns professionally, maintaining a positive image of the dispensary at all times.
  • Restocked supplies and arranged displays.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Greeted customers at counter and provided excellent customer service.
  • Re-stocked shelves with prescribed medications and health care products.
  • Verified patient information to correctly dispense medications.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Deli Department Manager

Ken Tryhorn
01.1998 - 06.1999
  • Introduced new product lines to the deli department based on consumer trends and market research, driving sales growth within the category.
  • Addressed customer concerns promptly, resolving issues effectively to ensure repeat business and positive word-of-mouth referrals.
  • Achieved excellence in food safety by conducting regular training sessions with staff to ensure compliance with state regulations and company policies.
  • Developed and implemented systems to maintained accurate records of product costs, production and losses.
  • Coordinated with catering staff to deliver food services for special events and functions.

Education

Maffra Secondary College
Maffra, VIC
12.1997

Skills

  • Cleanliness and hygiene
  • Reliability and punctuality
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Reliability
  • Excellent Communication
  • Medication Packaging
  • Patient confidentiality
  • Cash handling proficiency
  • Packaging products
  • Customer Service

Hobbies

*Watching my Children play sport

*Gardening

*Cooking

*Camping

*Walking/Fitness


Timeline

Dairy Farmer

Kelvin & John Sunderman
07.2004 - Current

Dispensary Assistant

Vin & Wendy Naidu
01.1999 - 06.2004

Deli Department Manager

Ken Tryhorn
01.1998 - 06.1999

Maffra Secondary College

Similar Profiles

CREATE PROFILE
Melissa Birss