Brad Pye

Accountable for the strategic direction, leadership and operation of Energy Queensland's (Yurika) metering business, operating nationally in the provision of innovative metering and customer data solutions. Key responsibilities include:

• Business development, marketing and customer relationship activities;
• Product development and lifecycle management;
• Resource planning, program management and development of work practices that enable safe and efficient delivery of digital metering solutions and associated programs of work;
• Supply chain management across hardware, systems and field service provision;
• Operation and maintenance of meter asset fleet;
• Commercial activities including contract management, billing, revenue growth and cost reduction initiatives; and
• Risk and compliance.

Key Achievements:

• Planned and led the entry into new residential metering market in 2017, transforming business from installing an average of 5K meters p.a. to 140K meters p.a, materially increasing national market share and increasing revenue from $21M p.a. to $60M+ p.a;
• Led digital transformation of business through implementation of new integrated back-office systems, reducing costs-to-serve and enabling digital-first customer experience;
• Developed and led implementation of operational cost-reduction plan across field delivery, asset hardware and indirect support costs that achieved a 15% reduction in total annual expenditure for metering business.

Accountable for leading a multi-disciplinary team that included responsibility for business performance, client services, marketing, contract management, billing and business support activities. Key responsibilities included:

• Developing business plan, budgets, performance metrics and targets.
• Monitoring, assessing and reporting business performance results, including identification of corrective actions to ensure business performance targets were met.
• Maintaining process, risk and compliance frameworks that underpinned business operations.
• Establishing pricing and other commercial terms of contractual arrangements with new and existing customers. This included assessment of new business opportunities, preparation of proposals and tender submissions.
• Customer contract management, billing and associated revenue recovery activities.
• Undertaking market and competitor analysis, as well as developing marketing plans and initiatives to expand customer reach and maximise earnings.
• Proactively managing key customer relationships to ensure positive customer experience delivered.

Key Achievements:

• Developed business performance framework that aligned financial performance to product portfolios, enabling regular reporting and assessment over the ongoing commercial viability of these portfolios.
• Streamlined customer proposal / contract process to provide internal business efficiencies in contract administration, improved customer experience, and faster initiation of jobs.
• Developed new pricing and deal structures in support of embedded network metering solutions that enabled increased growth of 32% in this product.

Accountable for leading a co-sourced team to deliver Business and Financial, ICT, Forensic, and Regulatory Compliance assurance programs. Key responsibilities included:

• Facilitating annual Group business planning activities, developing budgets, performance metrics and targets.
• Identification and reporting of assurance outcomes to Management, CEO and Board, making commercially sound recommendations to improve management of risk, compliance, and effectiveness of the company’s control environment
• Providing advice and guidance to management regarding financial matters, business process design, internal control, ethics/integrity, compliance, and risk management.
• Conducting special investigations into allegations of impropriety regarding company assets.

Key Achievements:

• Developed and implemented Continuous Controls Monitoring (CCM) which enabled automated transactional data analytics to identify and report financial control breakdowns and indicators of fraud in near real time. At the time of leaving this role, the CCM tool had returned financial benefits of approximately $1M (4 x the initial investment).