BA THIEN
21 Mitchie Cresent
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
2026
2026
years of professional experience
Work History
Exam Season Supporting
- Find the house for candidates who go to HCM city to have the Exam Entrance University
Customer Service Cashier
Coles
06.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
Agent
Teleperformance
03.2020 - 03.2022
- Company Overview: Two years working as a Content Moderator and Brand Safety's Reviewer at Teleperformance in Penang
- Make sure that items are placed in the right category and policy
- Need to be focused and keep your eyes on the jobs to balance between speed and accuracy
- Team's accuracy have improved a lot and I have reached KPI and get Incentive in many months
- Improve ability teamwork as well as on my own
- Have many chances to communicate with foreigners
- Confident, active, creative, proactive and supportive in relationship (keen attitude to motivate co-workers in teamwork)
- Work under highly pressure, highly commitment with teamwork and working overtime if required
- Excellent in analysis skill, time management skill, problem solving skill
- Goal-oriented, self-motivated individual who is confident, competitive, and tenacious
- Demonstrated ability to manage multiple tasks with shifting priorities and varying deadlines
- Inquisitive individual who strives to extend my professional knowledge
- Catch and adapt the psychology quickly
- Ability to follow up with clients in a timely professional manner
- High performance, efficient and effective working method
- Two years working as a Content Moderator and Brand Safety's Reviewer at Teleperformance in Penang
Sale staff
Dong Tien Vietnam
11.2017 - 01.2020
- Sell goods for Foreigners and Vietnam via facebook and zalo
- Advertise products on media publications such as: banner, posters, leaflets..
- Write and upload product advertising post via Facebook, Forum..
- Introduce, consult products and answer customers' queries via phone and email
- Be assessed positively by the boss: active, extremely adaptable..
- Observe, learn and catch customers' taste well
- Improve English Communication Skill
Team lead
07.2015 - 08.2015
- Organize events, network with the local
- Help people construct their house and upgrade roads
- Propagate for residents about awareness of protecting environment
Education
Bachelor's Degree - Geology
UNIVERSITY OF SCIENCE HCM CITY
05.2017
Skills
- Ability to work independently
- Logical thinking
- Creative
- Office
- Public Speaking
- Team working
- Problem-solving skill
- Ability to manage multiple tasks
Certifications And Achievements
- TOEIC Certificate, 700
- Green Summer Volunteer Campaign, 07/01/15, 08/01/15, Team lead, Organize events, network with the local., Help people construct their house and upgrade roads., Propagate for residents about awareness of protecting environment.
- Exam Season Supporting, Find the house for candidates who go to HCM city to have the Exam Entrance University.
Personal Information
- Date of Birth: 02/09/94
- Gender: Male
Hobbies and Interests
- Soccer
- Music
- Reading
- Swimming
Objective
study and work hard to become an excellent agent., get promotions in my career such as become a QA to be able to long-term work for TP company.
Timeline
Customer Service Cashier
Coles
06.2024 - Current
Agent
Teleperformance
03.2020 - 03.2022
Sale staff
Dong Tien Vietnam
11.2017 - 01.2020
Team lead
07.2015 - 08.2015
Exam Season Supporting
Bachelor's Degree - Geology
UNIVERSITY OF SCIENCE HCM CITY
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