Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
References
Timeline
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Babar Tanveer

ICT Support Engineer
Blacktown,NSW

Summary

A postgraduate in Cloud Computing with practical experience as a Digital Support Engineer and 2 years in a customer-centric role as an Information Officer. Proficient in Operating Systems, Active Directory, IT Audits, UAT, and TCP/IP protocols, while adhering to ICT security measures.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

Digital Services Officer

Libraries ACT
Canberra, ACT
07.2023 - 02.2024
  • Providing technical assistance to over 50 incoming queries per week, escalating tickets when necessary.
  • Ensured ongoing device management to maintain availability of systems.
  • Assisted in setting up new employees, granting access to business applications.
  • Conducted IT audits, maintain asset registers, and refresh devices.
  • Implementation and testing of new technologies, and improve existing ones.
  • Trained staff on new library technology.
  • Triage information and issues, collaborating with end-users, vendors, and relevant teams as needed.
  • Providing after hours on-call support, ensuring continuous availability of digital resources and business applications.

Library Information Officer

Libraries ACT
Canberra, ACT
10.2021 - 06.2023
  • Communicated with patrons daily to understand their needs and assist with accessing library resources.
  • Collaborated with team members to deliver excellent library services.
  • Providing technical support for over 25 library resources and systems to patrons.

Web Analyst Intern

Master Plumbers Association
Canberra, ACT
06.2022 - 08.2022
  • Diagnosed website issues using Google Analytics to improve SEO and UI/UX design.
  • Recommended database optimizations by 15% to remove redundancy and data duplication.

Education

ACS Professional Year Program -

Queensland Institute of Business Academy
Canberra, ACT
06.2021 - 05.2022

Master of Cloud Computing -

Charles Sturt University
Sydney, NSW
07.2018 - 05.2020

Skills

Teamwork and Collaboration

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Accomplishments

    Charles Sturt University Academic Achievement Award: Recognized for outstanding performance during the first semester of the master's degree program at Charles Sturt University.

    Digital Support Officer - Kronos Clocks Testing Team: Played a pivotal role as part of the testing team for Kronos Clocks, contributing to the successful implementation of a project aimed at replacing manual timesheets with new technology.

    Digital Support Officer - Rollout of New Transactional Devices: Successfully resolved configuration issues and spearheaded the rollout of new transactional devices across ten library branches, ensuring smooth user-acceptance testing and implementation.

    Digital Support Officer - Replacement of Legacy Printers: Led the initiative to replace outdated public-facing printers in ten library branches, enhancing efficiency and user experience by introducing modern printing technology.

Affiliations

Australian Computer Society (ACS) - Member ID: 4300383

References

Provided upon request.

Timeline

Digital Services Officer

Libraries ACT
07.2023 - 02.2024

Web Analyst Intern

Master Plumbers Association
06.2022 - 08.2022

Library Information Officer

Libraries ACT
10.2021 - 06.2023

ACS Professional Year Program -

Queensland Institute of Business Academy
06.2021 - 05.2022

Master of Cloud Computing -

Charles Sturt University
07.2018 - 05.2020

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Babar TanveerICT Support Engineer