BABARUDDIN GHURYANI

· Document preparation of loans (Offer Letter/Mortgages/Interest Only Payment Authority/Online Redraw/Fixed Acknowledgement From/Minor Creditor Letters/Loan Disbursement Authority/Interview Checklist/securitization/ VOI)

· Processing multichannel loans of all states

· Managing conditionally approved loans through the verification process to final approval

· Meet SLAs date.

· Working on All type of loans (Refinance, Top up, Purchase, Broker Loans, Lodgment, Bridging, Portable, Guarantors, Chief Executive Operating Housing (CEOH), First Home Buyers Grant (FHOG). (All States)

· Sending Loan contracts to customer via Docu Sign.

· Working on PEXA, creating workspace and communicate with Lawyers.

· Answering phone calls from Branches/Lenders/Brokers/NCC

· Process and manage each broker loan application from application to formal approval within agreed SLAs.

· Work collaboratively with Broker Support team/ home landing delivery team and external agents to deliver positive member outcomes.

• Managed time efficiently in order to complete all tasks within deadlines
  Demonstrated respect, friendliness and willingness to help wherever needed
  Organized and detail-oriented with strong work ethic
  Used critical thinking to break down problems, evaluate solutions and make decisions
  Developed and maintained courteous and effective working relationships
  Identified issues, analyzed information and provided solutions to problems
• Working in high energy and motivating structured environment
• Meeting and exceeding customer focused Key Performance Indicators
• Dealing credit card enquiries by using multiple navigating multiple contemporary systems and software, Primarily responsible for driving daily operational excellence, ensuring compliance requirements are met, managing banking center's noncredit losses and coaching teller associates to high performance levels
• Coach and train teller team to process transactions accurately, efficiently, and in accordance with established policies and procedures
• Provide input to Assistant Banking Center Manager on teller recruiting and performance
• Trained new tellers to ensure receive correct information and follow banks’ procedures
• Working as BBM from last 1yr
• Servicing all Customers of bank and process all service requests
• Taking care of their bank related needs and queries and Support Client and in account opening, transaction execution, attend customer queries as and when required
• Analyzed problematic areas to provide recommendations and solutions
• Created and developed detailed work plans to meet business priorities and deadlines
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities

• Assisted with collections strategies to assist customers with overdrawn transactional accounts and bringing them up to date
• Working in a large call centre, with a forever changing environment and working to KPI’s
• During my time and Westpac, I worked within a team environment, managing multiple workloads and adhering to set deadlines and upholding company policies
• My day-to-day job skills included:
• Multi-tasking
• Excellent customer service skills
• Working under pressure
• Assisting fellow team members in a call centre environment
• Working both independently and collaboratively to assist customers
• Proficient in Microsoft Office Systems
• Upholding both company and legislative requirements
• Goal setting and reviewing
• Spotless

• Providing support to Accounting Department
• Maintained accurate and complete documentation to facilitate accounting and filing functions.
• Processing transactions, issuing checks, and updating ledgers, budgets, etc
• Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
• Preparing financial reports
• Processed payroll by validating work hours and attendance of employees.
• Taking Care of End-to-End Processing and Tracking of Accounts
• Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
• Reviewed general ledger entries and assessed accuracy
• Completed financial reports, providing insight into performance, operations and cash flow
• Evaluated and improved financial records to make important business decisions
• Analyzed and verified employee expense reports for accuracy

● Ensure the risk assessment in accordance with the WH&S Act (2012)

● Taking Care of all the patient minders assigned at Royal Adelaide Hospital.

● Improved staffing during busy periods by creating employee schedules and monitoring call-outs

● Providing support to the control room

● Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty

● Act as a first point resolution officer for inbound telecom inquiries

● Established team priorities, maintained schedules and monitored performance

• As a manager,
• Taking Care of all the operational activities
• Training the new staff to ensure that they receive the correct information and follow the bank procedures
• Preparation of daily reports, which are to be maintained for Audit purposes and for internal reporting to corporate offices
• Providing excellent customer service to customers by taking a professional approach that upholds the company's service standards and culture
• Liaising with passengers at the boarding gate, weighing and measuring cabin baggage and charging applicable fees where required
• Taking Care of End-to-End Processing and Tracking of Accounts
• Ensure compliance with Company rules, Regulations & Procedures
• Reviewing Branch Operations reports, Suspense & Dummy Accounts

• Enhanced supervisory and leadership abilities by working closely with supervisor.
• Supervised and motivated 20 staff employees.
• Interviewed, performed background checks, hired and trained 10 of associates in 2011
• Conducted various audits annually to keep store presentable and functional