Babatunji Browne
Melbourne,VIC
Summary
A purpose-driven leader who is skilled at creating an environment where all people in the organization can thrive! Successful at building and leading inclusive teams that deliver consistent results.
Overview
24
24
years of professional experience
Work History
Head of Operations, TLA
Starbucks Coffee Australia
Melbourne, VIC
09.2023 - Current
- Short-term assignment to support Starbucks Coffee Australia's transformation and growth, refocusing the company on operational excellence, talent planning, and results
- Provided Starbucks Coffee Australia Board of Directors with operations assessment and 12-18 month roadmap & strategy to support +60 store expansion across the country over the next few years
- Responsible for Operations, Operations Services, Facilities, and Learning & Development as a key member of the executive leadership team
- Implementing talent planning strategies and up-skilling the partner resources and talent team to support planned growth in a challenging hiring environment
- Reset Operations Services in the support center to enable more effective collaboration amongst the support teams including Store Development, Marketing, Product, IT, & Supply Chain
- Supporting recruitment, selection, and training of permanent Head of Operations/COO for Starbucks Coffee Australia
Regional Director of Operations
Starbucks Coffee Company
Corona, CA
12.2017 - 09.2023
- Currently leading the highest volume market in the US business delivering +$360M in sales and supporting 13 DM's, 118 stores & 3,700 partners
- Facilitate collaboration among all stakeholders across supported markets, creating high levels of ownership in plans and results, transforming the business and increasing average unit volume to over $3M in sales
- Developed inclusive teams that thrive and drive high performance across multiple markets, elevating the partner and customer experience, along with sales to record levels (Orange County & Riverside County CA)
- Led, developed, and implemented I&D strategy for Southern California region, helping to create a more inclusive focus on building teams and stood up partner networks across the region
- Mentor & peer mentor for partners across Starbucks supporting several partners in their journey's to regional director and other roles within Starbucks
- Regional Director Trainer, supporting partners across the country
Manager, Food Operations & Inventory Management
Starbucks Coffee Company
Seattle, Washington
10.2016 - 10.2017
- Led cross-functional team across Operations Services to develop, pilot & launch new lunch program (Mercato), including new equipment & store design in US stores in FY17
- Successful launch in Chicago & Seattle resulting in the tripling of lunch USD's and an acceleration of the US launch
Sr. Ops Consultation Manager, Margin Improvement
Starbucks Coffee Company
Seattle, Washington
12.2015 - 10.2016
- Mentored Implementation Specialist who was promoted to Operations Consultation Manager; peer coach to other Sr. OCM's
- Evenings Program – lead efforts to better operationalize program including testing, aligning team on organizational planning cadence, and advising on marketing/offers/improvements. Made difficult recommendation of program removal based on operational complexity, financial impact, and brand impact
- Developed & supported several tests and tools to impact improved fresh food availability in US COS
- Lead Operations Inclusion Circle – facilitated conversations on inclusion & inclusive learning topics for Global Operations Services. Influenced more inclusive Field Leader & store materials
- Supported development of new training for Operations Consultation Managers, based on my quick assimilation into role and immediate organizational impact
District Manager
Starbucks Coffee Company
Miami, FL
10.2006 - 12.2015
- Developed 3 Store Manager's to District Manager
- District Manager of the Year – Business FY15
- Lead Partner Engagement initiative helping drive Florida to the top 3 in the country for turnover, stability & new hire success rate (retention) – Awarded Spirit of Starbucks award 2012
- Lead improved profitability in South Florida market, tripling net profit across 7 districts and 80 stores
- Coach & mentor for high performing managers across South Florida, TSM coach
- Lead LEAN initiatives & playbook initiatives in R18 & A114
Store Manager
Starbucks Coffee Company
Fort Lauderdale, FL
08.2003 - 10.2006
- Developed 7 partners to Store Manager
- Successfully opened 2 new stores (1 in NYC, & 1 in South Florida)
- Manager Coach Mentor of new Store Managers
- Manager of the Quarter
Assistant Store Manager
Starbucks Coffee Company
New York, NY
09.2002 - 08.2003
- Developed 4 partners to ASM
- First ASM trainer in NYC region
- Received Bravo Award for customer service
Skills
- Executive Leadership
- Talent Development
- Strategic planning and execution
- Team Building & Inclusion
- Cross Functional Collaboration
- Problem solving & process improvements
- Change Management
- Profitability and revenue generation
Timeline
Head of Operations, TLA
Starbucks Coffee Australia
09.2023 - Current
Regional Director of Operations
Starbucks Coffee Company
12.2017 - 09.2023
Manager, Food Operations & Inventory Management
Starbucks Coffee Company
10.2016 - 10.2017
Sr. Ops Consultation Manager, Margin Improvement
Starbucks Coffee Company
12.2015 - 10.2016
District Manager
Starbucks Coffee Company
10.2006 - 12.2015
Store Manager
Starbucks Coffee Company
08.2003 - 10.2006
Assistant Store Manager
Starbucks Coffee Company
09.2002 - 08.2003