Babitha Pathuru
Sydney,NSW
Summary
IT Operations Delivery Lead with 7 years of industry experience driving business success. Committed professional with outstanding communication, organizational and leadership skills.
Worked for Commonwealth Bank of Australia for 6+ years through third party vendor - Tata Consultancy Services.
Technical expertise in 30+ IT services across multiple platforms such as HR, Legal, Finance, Group Operations and Disputes.
Proficient in high-priority incident management, change management and problem management.
Very good understanding on ITIL practices, vulnerability management, service continuity and service management.
Great experience in coordinating between teams, infrastructure migrations, documentation and IT service operations.
Strong experience in weekly/monthly reporting, value additions, code debugging, application monitoring, secure file transfers, SSL certificates, service continuity tests, SQL and web applications.
Overview
7
7
years of professional experience
Work History
IT Service Operations Lead - Onshore
Tata Consultancy Services
02.2022 - Current
- Managed the internal HR and Legal IT services.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Reduced operational costs through continuous improvement initiatives and cost-saving measures.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed daily operations, ensuring timely delivery of high-quality services to clients.
- Collaborated with cross-functional teams to achieve outcomes and drive operational excellence.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Established strong relationships with vendors, which helped to fix the issues quickly without compromising on quality or service levels.
- Led the team through all phases of change implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
- Championed change management efforts across internal teams, assisting employees in adapting to new policies or procedures effectively.
- Recruited and trained 6 new employees in 2023.
- Motivated and trained employees regularly to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Conducted regular meetings with team to discuss issues, concerns and updates.
IT Service Operations Lead - Offshore
Tata Consultancy Services
01.2020 - 01.2022
- Managed the Group Operations and Disputes IT services.
- Drove process improvement initiatives that led to increased efficiency and streamlined procedures across multiple departments.
- IT Services maintenance for in-house and SaaS based applications.
- Ensured the offshore team solves the incidents within SLA and ticket quality.
- Reviewed change documentation and testing to deliver right outcomes.
- Built healthy relationships among team members and motivated the team to increase productivity.
- Interviewed, recruited and trained new onboarding candidates.
IT Operations Executive
Tata Consultancy Services
10.2016 - 12.2019
- Worked on Peoplesoft Financials.
- Ensured successful inbound and outbound file transfers.
- Application monitoring to ensure there's no down time.
- Investigate batch issues, quick analysis of the overall impact and send out communication.
- Identify system issues and provide fix as part of problem management.
- Solve the issues reported by users within SLA.
Education
Bachelor of Technology - Information Technology
PVP Siddhartha Institute of Technology
India05.2016
Skills
- Motivational Attitude
- Operational Efficiency
- Team Leadership
- Process Improvement
- Change Management
- Incident Management
- Problem Solving
- Continuous Improvement
- Disaster Recovery Planning
- Multitasking Abilities
- Written Communication
- Time Management Abilities
- Goal Setting
- Effective Communication
- Team Building
Accomplishments
Rockstar award
On the spot awards
Leadership award
30+ Recognitions
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Professional Working
Kannada
Limited Working
References
References available upon request.
Timeline
IT Service Operations Lead - Onshore
Tata Consultancy Services
02.2022 - Current
IT Service Operations Lead - Offshore
Tata Consultancy Services
01.2020 - 01.2022
IT Operations Executive
Tata Consultancy Services
10.2016 - 12.2019
Bachelor of Technology - Information Technology
PVP Siddhartha Institute of Technology
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