Baboka Nkomo
Glenfield,NSW
Summary
I am a dedicated and compassionate professional with a robust educational background in Occupational Therapy. I have a well-established history of delivering support to individuals with disabilities, accompanied by excellent communication skills, unwavering patience, and exceptional behavior management capabilities, making me a valuable fit for the role of a Disability Support Worker. My practical experience includes effectively managing challenging behaviors, coordinating engaging activities, and ensuring a clean and hygienic environment. As I continue to pursue a Bachelor's degree in Occupational Therapy, my passion for making a meaningful difference in the lives of individuals with disabilities remains unwavering, and I am resolute in providing top-tier care and support.
Overview
5
5
years of professional experience
Work History
Support Worker
Supporting Independent Living Co-operation
05.2021 - Current
- Provided dedicated care and support to NDIS participants in a home care setting
- Facilitated outdoor activities to enhance participants' physical and social development
- Effectively managed challenging behaviours, including self-harm, property damage, physical aggression, and emotional distress, using behaviour management techniques
- Ensured safe and reliable transportation for participants to various appointments and activities
- Prepared meals and maintained a clean and hygienic living environment
- Assisted with personal care tasks, including showering and addressing bowel movement incidents.
Support Worker/Administration Team
CDNI Care
06.2020 - 05.2021
- Tailored care plans for NDIS participants in home care.
Coordinated and supervised outdoor activities and day programs to enhance social engagement and skill development.
Contributed to participants' recovery and well-being by assisting in rehabilitation programs.
Ensured safe and reliable transportation for participants to medical appointments and community activities.
Managed a group home to maintain a supportive and nurturing living environment.
Optimized service delivery through accurate and organized management of individual carers' rosters.
Sales Advisor
Hennes & Mauritz (H&M)
04.2019 - 03.2020
- Managed customer interactions, processing cash payments, handling returns, inquiries, and complaints with empathy and professionalism
- Went the extra mile to exceed sales targets, demonstrating a commitment to customer satisfaction
- Operated cash registers efficiently and reconciled daily revenues to ensure accuracy
- Organized stock management processes, including stocktaking and visual merchandising to enhance the shopping experience
- Provided product and service information to customers, addressing their needs and preferences.
Education
Bachelor of Occupational Therapy -
Western Sydney University
Campbelltown, NSW03.2025
Higher School Certificate -
Mount Carmel Catholic College
Varroville, NSW11.2018
Skills
- Proficient in both verbal and written communication, ensuring effective interactions with participants and colleagues
- Demonstrated punctuality, a crucial attribute for maintaining reliability and consistency in service delivery
- Possess essential patience, especially when working with individuals with disabilities, enabling a nurturing and supportive approach
- Strong aptitude for effective speaking and attentive listening, vital for understanding and addressing participants' unique needs and concerns
- Proven exceptional behavior management skills, honed through hands-on experience in effectively managing challenging behaviors
- Intermediate computer skills, including proficiency in Microsoft Word for documentation and reporting purposes
- Thrive under pressure, maintaining composure and focus when confronted with challenging situations in a dynamic work environment
- Proficient in providing daily living support, emotional support, and life skills development to enhance participants' well-being
- Capable of meal preparation with a focus on dietary preferences and restrictions
- Skilled in troubleshooting and addressing issues promptly to ensure a safe and comfortable environment for participants
References
Allan Mochama, Executive House Manager, Supporting Independent Living Cooperative, 0403 321 791
Beatitude Ncube, Manager, CDNI Care, 0439 986 492
Training
Certificate II in Hospitality, TAFE VET Course, 2018 Working with Children Check, 2021 First Aid HLTAID 001, 002 & 003 NSW Driver's License Australian Police Check
Timeline
Support Worker
Supporting Independent Living Co-operation
05.2021 - Current
Support Worker/Administration Team
CDNI Care
06.2020 - 05.2021
Sales Advisor
Hennes & Mauritz (H&M)
04.2019 - 03.2020
Bachelor of Occupational Therapy -
Western Sydney University
Higher School Certificate -
Mount Carmel Catholic College
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