Summary
Overview
Work History
Education
Skills
Timeline
Generic

Babu Yohannan

Colyton,Australia

Summary

Results-driven customer service professional with 15+ years of progressive experience in automotive, retail, and service sectors. Successfully manages high-volume customer interactions while upholding exceptional service standards. Recognized for expertise in complaint resolution, team collaboration, and operational efficiency, resulting in enhanced customer satisfaction and streamlined administrative processes.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

EURO GARAGE
07.2022 - Current
  • Process service bookings and coordinate scheduling for automotive maintenance and repairs
  • Handle 50+ daily customer inquiries via phone, email, and in-person regarding service status, pricing, and technical issues
  • Manage payment processing and invoicing for services ranging from routine maintenance to major repairs
  • Utilize automotive service management software to track vehicle service history and maintain accurate customer records
  • Coordinate with technicians and service managers to prioritize urgent repairs and manage workshop workflow
  • Generate detailed service quotes and explain technical information to customers in clear, understandable terms
  • Implement follow-up procedures to ensure customer satisfaction post-service completion
  • Resolve customer complaints and escalated issues with a 95% first-contact resolution rate
  • Maintain inventory records for automotive parts and coordinate with suppliers for timely deliveries
  • Process warranty claims and liaise with manufacturers for approval and documentation
  • Conduct quality assurance calls to gather customer feedback and maintain service standards
  • Train and mentor new customer service team members on procedures and best practices
  • Organize and maintain digital and physical customer files in compliance with privacy regulations
  • Generate daily, weekly, and monthly reports on service operations and customer satisfaction metrics
  • Collaborate with marketing team to communicate promotional offers and service specials to customers

Customer Service Plus Reception

DRAYTON SUPERMARKET
05.2021 - 05.2022
  • Orchestrated front desk operations while delivering comprehensive customer support
  • Implemented efficient interdepartmental communication protocols
  • Streamlined administrative processes and record-keeping systems
  • Developed and executed training programs for new staff members

Sales Admin Cum Reception

Y.K ALMOAYYED AND SONS, NISSAN CAR SALES
08.2008 - 09.2020
  • Administered comprehensive sales support operations in premium automotive dealership
  • Designed and maintained robust customer database management systems
  • Coordinated high-level meetings and prepared strategic agendas
  • Processed complex vehicle sales documentation while ensuring confidentiality
  • Facilitated effective communication between sales team and customers

Education

Master of Business Administration -

MG University
01.2005

Bachelor of Commerce -

MG University
01.2002

Skills

  • Customer Service & Operations
  • Customer Relations Management
  • Complaint Resolution & Problem-Solving
  • Multi-tasking & Time Management
  • Cross-cultural Communication
  • Leadership & Administration
  • Team Leadership & Training
  • Digital Record Management
  • Meeting & Event Coordination
  • Process Optimization
  • Microsoft Office Suite
  • Customer Relationship Management Systems
  • Digital Documentation & Record Management
  • Business Communication Platforms
  • Data Entry
  • Critical Thinking
  • Problem-solving abilities

Timeline

Customer Service Representative

EURO GARAGE
07.2022 - Current

Customer Service Plus Reception

DRAYTON SUPERMARKET
05.2021 - 05.2022

Sales Admin Cum Reception

Y.K ALMOAYYED AND SONS, NISSAN CAR SALES
08.2008 - 09.2020

Bachelor of Commerce -

MG University

Master of Business Administration -

MG University

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Babu Yohannan