Bader Sabbah
Amman
Summary
I always seek to update my knowledge in different ways, to accomplish my duties to achieve my goals, depending on my team spirit and pleasant communication skills. Motivated Customer Service with over 5 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator in English.
Overview
3
3
years of professional experience
Work History
Senior Resolution Center Specialest
Fordeal
08.2020 - Current
- Handle all aftersale issues.
- Distribute tasks for team members on daily basis.
- Checking with warehouse team or suppliers themself if any issue need timely solution.
- Monitor livechat queues.
- Identified issues, analyzed information and provide solutions to problems or hurdles.
- Developed team communications and information for meetings.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Maintained excellent attendance record, consistently arriving to work on time.
Resolution Center Specialist
Fordeal
12.2019 - 08.2020
- Identified issues, analyzed information and provide solutions to problems.
- Developed team communications and information for meetings.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained excellent attendance record, consistently arriving to work on time.
Resolution Center Specialist
JollyChic
06.2019 - 12.2019
- Logistics and Ecommerce.
- Managing customer complaints and ensure customer satisfaction.
- Creating tickets on Freshdesk system to other teams and keep following them up.
- Handle return and refund applications.
- Handle Ministry of commerce and investment complaints.
- Handle payment, pre-sale and after-sale.
Quality Assurance and Training Development
Extesnsya
08.2018 - 06.2019
- Interpret, build upon, and comply with company quality assurance standards.
- Document quality assurance activities with internal and external reporting and audits.
- Coaching sessions to enhance CSR's performance.
- Full training for new employees.
- Daily shift brief to keep the CSR's updated with the needed knowledge.
- IVR test for the lines.
Customer Service Representative
Extensya
09.2017 - 06.2018
- Provided primary customer support in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty and promoted repeat customers
- Educated customers on promotions to enhance sales.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Documented and detailed calls and complaints using call center's CRM database.
Education
Diploma - Michanical Engenering
Balqa Applied Univercity
Skills
Troubleshooting and problem resolution
Attention to Detail
Critical Thinking
Self-motivated
Team player
Well organized
Able to analyze and interpret information
Working with foreign clients
Working very well under pressure
Flexibility
Timeline
Senior Resolution Center Specialest
Fordeal
08.2020 - Current
Resolution Center Specialist
Fordeal
12.2019 - 08.2020
Resolution Center Specialist
JollyChic
06.2019 - 12.2019
Quality Assurance and Training Development
Extesnsya
08.2018 - 06.2019
Customer Service Representative
Extensya
09.2017 - 06.2018
Diploma - Michanical Engenering
Balqa Applied Univercity