Bahar Asadi

Roles and responsibilities

• Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
• Developed monthly team action plans and monitored progress.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Evaluated staff's current capabilities, identifying gaps, and developed training for areas of improvement. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings by17%.
• Attracted new clientele and developed customer relationships by hosting product-focused events.
• Held weekly meetings with Sales manager to identify techniques to overcome sales obstacles.
• Coordinated office operations and kept store in compliance with company standards.
• Trained and mentored 25 employees including 12 new hires to grow sales market and increase customer satisfaction.
• Met and exceeded all quotas throughout tenure, averaging $3.387M in annual sales.
• Led targeted training programs to educate staff on product benefits and service capabilities.
• Liaised between customers and product development team to recommend product improvements.
• Managed and motivated sales team to increase revenue 57% in one year.
• Generated daily sales report to help all team members keep driving service.
• Resolved customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management, receiving 30+ 5-star reviews.
• Ability to analyze target audience and define their needs and preferences, identify the most important features of marketing campaign to attract customers and public speaking and writing skills to effectively communicate marketing strategies.
• Maintained 12 registers and 3 cash drawers with 97% accuracy.
• Stayed up-to-date on the latest industry news and use this knowledge when making business decisions. Tracked business news and research how other companies are responding to changes.
• Collaborated with marketing department personnel to optimize strategic initiatives.

Roles and responsibilities

• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Created and implemented sales strategies to successfully meet company targets.
• Motivated and trained 5 team members to meet and exceed sales goals through positive reinforcement.
• Increased sales by offering advice on purchases and promoting additional products.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
• Documented customer interactions using SalesForce to capture data in processing system.
• Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
• Assisted senior leadership with executive decision-making process.
• Completed sales management tasks on-time and under-budget while relaying complex issues with senior leadership.

Roles and responsibilities

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Coached new sales staff on store policies and strategies for increasing revenue.
• Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
• Supported loss prevention goals by monitoring shopper behaviour.
• Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Merchandised attractive shelf displays with current offerings to drive store sales.
• Exceptional computer skills
• Met or exceeded sales, customer service and loyalty program standards.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 17%.

Roles and responsibilities

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Provided primary customer support to internal and external customers.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Promoted company brand and unique offerings through personalized customer service.
• Directed team of 10 supervisors and managers to enhance across-the-board customer support and better meet company service demands.