Bahar Tofangchi Mahyari
Summary
Driven Actuarial Intern with hands-on experience in Workers' Compensation Reserving at Australia's largest general insurance company. Proficient in data modelling, statistical analysis, and programming languages including SAS and R. Currently pursuing a double degree in Actuarial Studies and Applied Finance, with an expected graduation in December 2025.
Overview
7
7
years of professional experience
Work History
Workers Compensation Reserving Actuarial Intern
IAG Insurance
11.2023 - Current
- Streamlined and automated processes previously performed in Microsoft Excel by transitioning them to RStudio, significantly improving efficiency and reducing runtime.
- Developed a monthly ICD model to monitor and analyse portfolio loss ratios.
- Generated monthly and quarterly monitoring reports, performed data collation, and utilised TM1 for streamlined reporting and analysis.
- Created a monitoring report to track mental illness-related claims and associated loss ratios to identify patterns and trends
- Updated Microsoft Excel links to ensure accuracy and readiness for posting, streamlining the preparation process.
- Gained hands-on experience and performed data manipulations in SAS, RStudio and Microsoft Office, expanding technical skill set.
- Prepared detailed reports on actuarial findings, effectively communicating results to stakeholders and management.
- Developed proficiency in actuarial software applications, increasing efficiency and reducing errors.
- Built a quarterly statistical model to assess Worker's Compensation claims related to different injury sites and types.
Customer Service Officer
Holcim
07.2022 - 11.2023
- Assisted customers via phone calls and online order placements with order bookings, changes and cancellations.
- Responded to over 100 inbound calls per shift with a positive attitude, attention to detail and accuracy.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Pharmacy Assistant
Priceline Pharmacy
03.2020 - 07.2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Trained new pharmacy staff on computer system and drug management protocols.
Party Host
Croc's Playcentre
06.2018 - 03.2020
- Supervised children's activities, maintaining happiness, safety and well-being.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Decorated and set tables in accordance with party themes and age groups.
- Developed customised party plans tailored to each client''s preferences, ensuring memorable experiences for all attendees.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
Education
Bachelor of Actuarial Studies And Applied Finance -
Macquarie University
Sydney, NSW12-2025
Skills
- SAS (Programming Language)
- R (Programming Language)
- Microsoft Office
- Processing (Programming Language)
- Statistical analysis
- Professional verbal and written communication
- Attention to detail
- Spreadsheet proficiency
- Actuarial modelling
- Report updating and automation
- Teamwork
- Problem-solving
Languages
Persian
Native or Bilingual
https://www.linkedin.com/in/bahar-tofangchi-mahyari-9352b8239/
Timeline
Workers Compensation Reserving Actuarial Intern
IAG Insurance
11.2023 - Current
Customer Service Officer
Holcim
07.2022 - 11.2023
Pharmacy Assistant
Priceline Pharmacy
03.2020 - 07.2022
Party Host
Croc's Playcentre
06.2018 - 03.2020
Bachelor of Actuarial Studies And Applied Finance -
Macquarie University
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