Baibhav (Bob) Shrestha
Melbourne,Australia
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Specializing in bar operations, team leadership and responsible alcohol service.
Furthermore, a motivated retail sales professional skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
3
3
years of professional experience
Work History
Bar supervisor
Naked for Satan
12.2021 - 05.2023
- Maintained secure cash drawers, and dealt with customers on a daily basis
- Served as an all-rounder in the Venue and lead the entire team of almost 40-45 staff along with my other fellow bar managers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Poured and prepared mixed drinks for number of customers on a daily basis
- Experimented with lots of mixed drinks and received a lot of positive feedback from customers
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
Catering Assistant
Mayflower Edith Bendall
11.2020 - Current
- Now acquired by Mayflower Group, Mainly in-charge of preparing and serving food to residents.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Use of various industrial cooking and cleaning equipment on a daily basis
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Oversaw catering orders to verify accuracy and completeness.
- Delivered catered food and supplies to facility for on-time set-up.
Bartender and Retail Assistant
The Que Club
05.2023 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales and customer satisfaction through personalized servicing.
Head Bartender
Albert and Sydney
12.2020 - 01.2022
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy
- Served as an all-rounder in the Venue
- Oversaw the venue staff and led the team as the unofficial function manager
- Engaged with suppliers to make sure the venue was successfully stocked for upcoming functions
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Bachelor of Business - International Business
La Trobe University
Bundoora, VIC07.2023
High School Diploma -
Ullens School
Khumaltar, Lalitpur, Nepal07.2019
Year 1 - 10 -
St. Xavier’s School
Jawalakhel, Lalitpur, Nepal07.2017
Skills
- Persuasive Selling
- Computer Proficiency and Microsoft Office
- Stockroom Rotation
- Cash Register Operation and Meeting Sales Goals
- Hold Responsible alcohol service (RSA) and Food Handling Certificate
- Amazing team player and trustworthy individual
- Possess Alcohol and Barista knowledge
- Highly reliable along with excellent ethics
- Brilliant communications and listening skills
- Extremely quick learner with the ability to grasp new concepts instantly
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Bartender and Retail Assistant
The Que Club
05.2023 - Current
Bar supervisor
Naked for Satan
12.2021 - 05.2023
Head Bartender
Albert and Sydney
12.2020 - 01.2022
Catering Assistant
Mayflower Edith Bendall
11.2020 - Current
Bachelor of Business - International Business
La Trobe University
High School Diploma -
Ullens School
Year 1 - 10 -
St. Xavier’s School
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