Kelly Smith
Thornlie,Western Australia
Summary
Outgoing Office Administrator with 30 years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
32
32
years of professional experience
Work History
Administration and Operations Support Officer
Austrans
Perth Airport, WA
03.2024 - 05.2024
- Resolved customer queries in a timely manner.
- Handled escalated customer complaints promptly and professionally.
- Coordinated with vendors, suppliers, and customers to ensure timely delivery of orders.
- Processed incoming shipments and ensured that all items were accurately received in the system.
- Investigated order discrepancies and resolved any issues quickly and efficiently.
- Communicated effectively with internal teams regarding inventory availability, product locations.
- Tracked shipment progress using various tools such as GPS tracking systems.
- Utilized barcode scanners when processing orders for accuracy and efficiency.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing Bookings.
Warehouse Administrator
Kailis Bros/KB Foods
Thornlie, Western Australia
06.2016 - 05.2021
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Managed day-to-day logistics operations, monitoring incoming and outgoing deliveries.
- Directed investigations to verify and resolve customer or shipper complaints.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Generated warehouse shipping documents, packing lists and invoices.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Established and maintained good relations with customers, vendors and transport companies.
- Prepared inventory for shipment by attaching tags and labels.
Office Administrator
Fal/Metcash
Thornlie, Western Australia
05.2012 - 06.2016
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Recruited and trained new employees to meet job requirements.
- Analyzed business performance data and forecasted business results for upper management.
- Processed financial documents, contracts, expense reports and invoices.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Filtered emails based on importance and escalated issues to leadership.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Processing Officer
MetcMetcashMetcash
Thornlie, Western Australia
07.1992 - 05.2012
- Processing of orders
- Processing invoices
- creating truck driver run sheets
- Created memos, letters and other documents, fostering internal and external communication.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Education
High School Diploma -
Maddington Senior High School
Maddington, WA11.1991
Skills
- Administration and Reporting
- Documentation and Reporting
- Maintaining Accounting Ledger
- Calm Under Pressure
- P&L Oversight
- Time Management
- Computer Skills
- Customer Service
- Expert in warehouse admin
- Office Supply Management
- Good Judgment
Timeline
Administration and Operations Support Officer
Austrans
03.2024 - 05.2024
Warehouse Administrator
Kailis Bros/KB Foods
06.2016 - 05.2021
Office Administrator
Fal/Metcash
05.2012 - 06.2016
Processing Officer
MetcMetcashMetcash
07.1992 - 05.2012
High School Diploma -
Maddington Senior High School
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