Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Floor Leader
Build-A-Bear Workshop
Werribee, Vic
11.2023 - Current
Provided daily direction and guidance to a team of 10+ employees.
Coached and mentored new employees on company policies, procedures, and expectations.
Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Monitored store operations to ensure that all areas are properly stocked with merchandise.
Assisted customers in locating items within the store or online if unavailable at their location.
Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Worked directly with store manager to verify achievement of sales, retention and quality targets.
Cashier
Cookie Dough Co.
Werribee, Vic
11.2022 - 04.2023
Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Issued receipts, refunds, credits or change due to customers.