Bailee DeMarco
Summary
Computer-say manager with upbeat nature and analytical problem-solving skills. Experienced in managing data entry and documentation requirements with excellent organizational skills. Knowledgeable about processing payments, making bookings and being customer focused.
Overview
10
10
years of professional experience
Work History
Centrelink Service Officer and Manager
DHS
05.2020 - 10.2023
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Oversaw staff development through in-depth trainings, workshops, seminars, and other learning opportunities.
Apprentice Painter
Q Paint
11.2019 - 04.2020
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Repaired wall holes and scrapes.
- Kept accurate records of paint supplies and other materials.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
Personal Banker
Suncorp
01.2017 - 11.2019
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Expanded client base by promoting new financial products.
- Established rapport with new clients to increase satisfaction and loyalty.
- Promoted all financial products by maintaining excellent service offering knowledge.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Coles Supervisor
Coles Supermarket
10.2013 - 01.2017
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Observed checkout station users to determine assistance requirements and maintain store security.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance, including properly and effectively stocking shelves and endcaps.
- Trained team members in successful strategies to meet operational and sales targets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
Bachelor - Criminology
Griffith University
Gold Coast, QLD07.2026
Robina State High School
11.2015
Certificate 4 In Criminal Justice : Law Enforcement - Law
Tafe Queensland
Southport, QLD11.2015
Certificate 1 In Tourism And Indigenous Culture : -
Tafe Queensland
11.2015
Skills
- Quick response to directions
- Outstanding time management skills
- Health and safety understanding
- Data entry proficiency
- Developing Customer Relationships
- Computer skills
- Excellent work ethic
- Good listening skills
- Verbal and written communication
- Relationship-Building
- Hand and Power Tool Operation
- Physical Strength and Stamina
- Workspace Cleaning
- Guest Experiences
- Account Administration
Timeline
Centrelink Service Officer and Manager
DHS
05.2020 - 10.2023
Apprentice Painter
Q Paint
11.2019 - 04.2020
Personal Banker
Suncorp
01.2017 - 11.2019
Coles Supervisor
Coles Supermarket
10.2013 - 01.2017
Bachelor - Criminology
Griffith University
Robina State High School
Certificate 4 In Criminal Justice : Law Enforcement - Law
Tafe Queensland
Certificate 1 In Tourism And Indigenous Culture : -
Tafe Queensland
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