Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bailee Pinnock

Bundall,QLD

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

8
8
years of professional experience

Work History

Store Manager

The Reject Shop
11.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Created and maintained safe and secure work environments for employees.

Gymnastics Coach

Skybound Gymnastics
01.2021 - Current
  • Teaching children of various ages gymnastics, admin work
  • Coordinated with other instructors and coaches to determine student advancement and progress.
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Developed relationships with clients to provide ongoing support and encouragement.

Team Member

The Reject Shop
01.2016 - 11.2022
  • Serve customers as a part of a team, stack shelves, handle cash, manage staff members, receive and organise deliveries, communication with customers
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Assisted with inventory counts and stocking of merchandise.

Waitress

Hogsbreath
01.2020 - 01.2021
  • Serving customers, taking orders, running food, preparing deserts and drinks, answering phone calls, managing bookings
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Activities Officer

PCYC Taree & PCYC Tweed Heads
01.2019 - 01.2021
  • Coach and manage large groups of athletes in Gymnastics, using computer POS programs, opening and closing facilities, organising events, cleaning toilets and other areas of gym, answering phone calls & emails
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Liaised with community organizations to promote recreational activities.

Front End & Online Team Member

Woolworths
01.2019 - 01.2020
  • Serve customers as a part of a team, Scan & pack products, manage staff members, serve cigarettes, cleaning registers, putting stock away
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Gymnastic Coach

PCYC Taree
01.2017 - 01.2021
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Assessed student progress and provided feedback to improve technique and performance.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Collaborated with coaches, students, and administrators to run high-quality program.

Education

Years 7-10 -

Taree High School
Taree, NSW
12.2017

Years 11 & 12 -

Great Lakes Senior Campus
Tuncurry, NSW
11.2020

Skills

  • Customer service
  • Decision making
  • Time management
  • Communication
  • Organisation
  • Shift Scheduling
  • Risk Management
  • Store Merchandising

References

  • Kay Crossman, Family Friend, 0428299972
  • Justin Hayes, Manager of PCYC Taree, jhayes@pcycnsw.org.au, a65510292

Timeline

Store Manager

The Reject Shop
11.2022 - Current

Gymnastics Coach

Skybound Gymnastics
01.2021 - Current

Waitress

Hogsbreath
01.2020 - 01.2021

Activities Officer

PCYC Taree & PCYC Tweed Heads
01.2019 - 01.2021

Front End & Online Team Member

Woolworths
01.2019 - 01.2020

Gymnastic Coach

PCYC Taree
01.2017 - 01.2021

Team Member

The Reject Shop
01.2016 - 11.2022

Years 7-10 -

Taree High School

Years 11 & 12 -

Great Lakes Senior Campus

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Bailee Pinnock