Bailee Vilcins
Bacchus Marsh
Summary
Organised and dependable, successful at managing multiple priorities with a positive attitude and exceptional customer service skills. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Early Childhood Educator
Wallaby Childcare
12.2024 - Current
- Supported children with special needs, creating customised learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among children.
- Boosted children''s social skills development through group projects and collaborative games.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitised toys and play equipment each day to maintain safety and cleanliness.
Manager
Black Seed Café Werribee
01.2017 - 06.2022
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Secured daily cash by verifying totals.
- Minimised risks of cross-contamination and infection by directing team members to regularly clean and sanitise surfaces.
- Oversaw calendar to manage staff schedule and organise shifts for adequate coverage.
Bottle Shop Attendant
The Bottle-O
01.2018 - 01.2019
- Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
Dog Groomer
Big Paws Little Paws
01.2014 - 01.2016
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Performed pet intake to gain necessary information concerning health, behaviours, potential allergies, and other details to provide complete records and methods of owner contact.
Education
Certificate III - Early Childhood Education
Selmar Institute of Education
Online05-2025
Certificate III - Beauty Services
Melbourne College of Hair And Beauty
06.2018
High School Diploma -
Thomas Carr College
11.2016
Skills
- Customer Engagement
- Business Marketing
- Cost Monitoring
- Customer Experience Management
- Opening and Closing Duties
- POS Systems
- Organisational Skills
- Friendly, Positive Attitude
- Dependable and Responsible
- Flexible and Adaptable
- Organisation and Time Management
- Problem-solving
- Relationship building
- Play-based learning
- Certification in CPR and first aid
Timeline
Early Childhood Educator
Wallaby Childcare
12.2024 - Current
Bottle Shop Attendant
The Bottle-O
01.2018 - 01.2019
Manager
Black Seed Café Werribee
01.2017 - 06.2022
Dog Groomer
Big Paws Little Paws
01.2014 - 01.2016
High School Diploma -
Thomas Carr College
Certificate III - Early Childhood Education
Selmar Institute of Education
Certificate III - Beauty Services
Melbourne College of Hair And Beauty
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