Summary
Overview
Work History
Education
Skills
Certification
Interests
Tinny Army Award
Timeline
Generic

Bailey Brown

Bedford Park,SA

Summary

Experienced customer service professional with a track record of improving relations between staff and clients. Known for reliability and adaptability in dynamic environments, ensuring team efficiency and exceptional customer experience. Utilizes objective-driven focus to meet company and client needs, resulting in increased profit margins and customer lifetime value. Proficient in customer-oriented communication, problem-solving, and fostering positive relationships. Strong background in working under pressure, conflict resolution, and ensuring workplace satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Assistant

Dan Murphy's - Part Of The Woolworth's Group
10.2022 - 10.2023
  • Increased sales through upselling and cross-selling products to meet customer needs.
  • Processed returns and exchanges efficiently, minimizing wait times for customers.
  • Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
  • Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
  • Supported promotional events by setting up displays and engaging customers in product demonstrations.
  • Built strong relationships with customers by providing personalized recommendations and attentive service.

Resident Assistant

Campus Living Villages
02.2022 - 07.2022
  • Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Improved communication between residents and management through consistent updates and informative duty logs.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.

Pizza Maker

Sanctuary Point Original Pizza Paradise
01.2020 - 02.2021
  • Monitored and maintained clean working areas and cooking surfaces.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.

Mechanic Assistant

Fosters Premier Vehicle Services
07.2018 - 12.2019
  • Supported lead mechanic by completing routine repair work, changing tires, replacing batteries and conducting oil changes.
  • Lifted and moved tools, equipment, new items and parts into place.
  • Accessed areas of equipment or vehicle to perform necessary maintenance, including inspecting and performing work in, on or under parts of vehicles.
  • Kept business entrances and living quarters clean, tidy and professional in appearance.
  • Cared for the health and safety of all occupants, including domestic animals.

Education

Bachelor of Science - Palaeontology

Flinders University
Bedford Park, SA
12.2026

Bachelor of Science - Marine & Earth And Environmental Sciences

Southern Cross University
Lismore, NSW
01.2024

Skills

  • Continuous Skill Development
  • Proficient in Conflict Resolution
  • Effective Team Collaboration
  • Objective-driven
  • Approachable Demeanour
  • Positive Customer Engagement
  • Adaptable and Flexible
  • Thorough Quality Assurance
  • Customer Engagement
  • Dependable Team Member

Certification

  • RSA (NSW): CCH11372901 - Expires 17th October 2027
  • Police Check: 2024
  • Working With Children Check (NSW): WWC2420251E - Expires 24 February 2027

Interests

I am currently pursuing a Bachelor of Palaeontology at Flinders University, driven by a lifelong fascination with prehistoric life and the natural sciences My goal is to continue my academic journey through a Master's program or potentially a PhD, with the long-term ambition of combining research, travel, and fieldwork in a meaningful and impactful career


In addition to my academic pursuits, I am actively involved in the competitive strength sport of Strongman I train under the guidance of Caroline Eaton (@iron_mary_strength), currently ranked the 13th strongest under-73kg strongwoman in the world I have already competed at both novice and amateur levels in the under-90kg category, and I am committed to progressing further in the sport







Tinny Army Award

Honoured as part of the "Tinny Army" and awarded on February 28, 2023, in recognition of my spontaneous efforts during the Lismore Flood Response, which occurred on February 28, 2022. I have also been nominated to receive official recognition from the NSW Government for my efforts through the NSW Premier's Flood Emergency Citation, along with my fellow volunteers and rescuers.

Timeline

Customer Assistant

Dan Murphy's - Part Of The Woolworth's Group
10.2022 - 10.2023

Resident Assistant

Campus Living Villages
02.2022 - 07.2022

Pizza Maker

Sanctuary Point Original Pizza Paradise
01.2020 - 02.2021

Mechanic Assistant

Fosters Premier Vehicle Services
07.2018 - 12.2019

Bachelor of Science - Palaeontology

Flinders University

Bachelor of Science - Marine & Earth And Environmental Sciences

Southern Cross University

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Bailey Brown