Bailey Caldwell-Luff
Waterford
Summary
Dynamic manager with a proven track record at Burgerd, excelling in strategic decision-making and client support. Successfully led teams to exceed performance targets, enhancing customer engagement and operational efficiency. Skilled in employee development coaching and effective time management, driving significant improvements in key metrics across multiple locations.
Overview
8
8
years of professional experience
Work History
Manager
Burgerd
01.2020 - Current
- oversaw all aspects of store operations across multiple locations consistently elevating performance and achieving significant improvements in key metrics
- led and mentored teams of up to 10 employees, fostering a positive work environment that prioritized satisfaction and operational excellence.
- consistently exceeded performance targets by implementing innovative strategies to improve customer service, operational efficiency and store appearance.
- managed all aspects of store operations including staff training, inventory control and customer relations while ensuring with company standards.
Mover
Global Boho
01.2025 - 03.2025
Trolley Assistant
Controlled
01.2020 - 06.2020
- at controlled my job was to ensure a steady and maintained supply of shopping trolleys to designated areas, ensuring efficient flow and accessibility for shoppers while also assisting customers with trolley retrieval and providing support as needed enhancing overall customer satisfaction.
Front of House Employee
Hungry Jack's
06.2019 - 01.2020
Cashier Assistant
Dollars and Cents
06.2017 - 01.2019
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items.
Front of House Employee
Hungry Jack's
12.2017 - 06.2018
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Skills
- Client support
- Strategic team guidance
- Effective time management
- Strategic decision-making
- Analytical problem-solving
- Customer engagement strategies
- Effective sales strategies
- Cost monitoring
- Polite communication
- Employee development coaching
Timeline
Mover
Global Boho
01.2025 - 03.2025
Manager
Burgerd
01.2020 - Current
Trolley Assistant
Controlled
01.2020 - 06.2020
Front of House Employee
Hungry Jack's
06.2019 - 01.2020
Front of House Employee
Hungry Jack's
12.2017 - 06.2018
Cashier Assistant
Dollars and Cents
06.2017 - 01.2019
Similar Profiles
Penelope DuvallPenelope Duvall
Lunch Worker at Hughson High CafeteriaLunch Worker at Hughson High Cafeteria
Serena HendersonSerena Henderson
Baker at Serena's_SweetsBaker at Serena's_Sweets
Adam PaulAdam Paul
Machine Operator at Weldall Welding & EngineeringMachine Operator at Weldall Welding & Engineering
Kristen BewleyKristen Bewley
Teacher at Eastover Elementary SchoolTeacher at Eastover Elementary School
Lucy ChenLucy Chen
Manager at Tom's Jr Burger RestaurantManager at Tom's Jr Burger Restaurant