Bailey Darley
Melbourne,VIC
Summary
Experienced retail assistant manager with a proven track record of driving sales and leading high-performing teams in fast-paced environments. Possessing a deep understanding of sales techniques, customer behavior, and market trends, I am passionate about delivering exceptional results. Eager to leverage my expertise and enthusiasm for sales to transition into a sales representative role and pursue my dream career path. Committed to utilizing my skills to exceed expectations and drive business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Rebel Sport
Werribee, Victoria
11.2020 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Ensured prompt resolution of customers' inquiries via phone and email.
Merchandise Supervisor | Taylor Swift: The Eras Tour
Delaware North
Melbourne, Victoria
01.2024 - 01.2024
- Ensured accurate inventory levels through daily cycle counts and stock adjustments.
- Supervised a team of 15+ staff members in the merchandise department, delegating tasks and providing guidance when needed.
- Developed efficient processes for stocking shelves, organizing products, and restocking items as necessary.
- Provided training sessions for new employees on merchandise policies and procedures.
Retail Sales Assistant
Rebel Sport
Shepparton, Victoria
01.2016 - 12.2018
- Greeted customers and provided assistance with product selection.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
Education
Victorian Certificate of Education -
Notre Dame College
Shepparton11-2017
Certificate III - Event Management
GoTafe
Shepparton, VIC01.2016
Bachelor of Arts - Audio Production
Australian College of the Arts (Collarts)
trueSkills
- Cash Handling
- Workforce Management
- Work Prioritization
- Conflict resolution techniques
- Employee Scheduling
- Positive and Constructive Feedback
- Training and coaching
- Customer Service
- MS Office
- Staff Training
- Time Management
- Expertise in sales
Certification
- Drivers Licence
- Forklift (LO) Licence
- Victorian White Card
- Responsible Service of Alcohol
- First Aid Certification
References
Rohan Parag - Former Store Manager - Rebel Sport
Mobile: 0403516722
Email: rohan.parag@hotmail.com
Darren Mills - Inventory Manager - Rebel Sport
Mobile: 0401 298 422
Email: darren.mills@rebelsport.com.au
Timeline
Merchandise Supervisor | Taylor Swift: The Eras Tour
Delaware North
01.2024 - 01.2024
Customer Service Manager
Rebel Sport
11.2020 - Current
Retail Sales Assistant
Rebel Sport
01.2016 - 12.2018
Victorian Certificate of Education -
Notre Dame College
Certificate III - Event Management
GoTafe
Bachelor of Arts - Audio Production
Australian College of the Arts (Collarts)