Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Bailey Darley

Melbourne,VIC

Summary

Experienced retail assistant manager with a proven track record of driving sales and leading high-performing teams in fast-paced environments. Possessing a deep understanding of sales techniques, customer behavior, and market trends, I am passionate about delivering exceptional results. Eager to leverage my expertise and enthusiasm for sales to transition into a sales representative role and pursue my dream career path. Committed to utilizing my skills to exceed expectations and drive business growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Rebel Sport
Werribee, Victoria
11.2020 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Ensured prompt resolution of customers' inquiries via phone and email.

Merchandise Supervisor | Taylor Swift: The Eras Tour

Delaware North
Melbourne, Victoria
01.2024 - 01.2024
  • Ensured accurate inventory levels through daily cycle counts and stock adjustments.
  • Supervised a team of 15+ staff members in the merchandise department, delegating tasks and providing guidance when needed.
  • Developed efficient processes for stocking shelves, organizing products, and restocking items as necessary.
  • Provided training sessions for new employees on merchandise policies and procedures.

Retail Sales Assistant

Rebel Sport
Shepparton, Victoria
01.2016 - 12.2018
  • Greeted customers and provided assistance with product selection.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Maintained cleanliness of the sales floor area at all times.

Education

Victorian Certificate of Education -

Notre Dame College
Shepparton
11-2017

Certificate III - Event Management

GoTafe
Shepparton, VIC
01.2016

Bachelor of Arts - Audio Production

Australian College of the Arts (Collarts)
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Skills

  • Cash Handling
  • Workforce Management
  • Work Prioritization
  • Conflict resolution techniques
  • Employee Scheduling
  • Positive and Constructive Feedback
  • Training and coaching
  • Customer Service
  • MS Office
  • Staff Training
  • Time Management
  • Expertise in sales

Certification

  • Drivers Licence
  • Forklift (LO) Licence
  • Victorian White Card
  • Responsible Service of Alcohol
  • First Aid Certification

References

Rohan Parag - Former Store Manager - Rebel Sport

Mobile: 0403516722

Email: rohan.parag@hotmail.com

Darren Mills - Inventory Manager - Rebel Sport

Mobile: 0401 298 422

Email: darren.mills@rebelsport.com.au

Timeline

Merchandise Supervisor | Taylor Swift: The Eras Tour

Delaware North
01.2024 - 01.2024

Customer Service Manager

Rebel Sport
11.2020 - Current

Retail Sales Assistant

Rebel Sport
01.2016 - 12.2018

Victorian Certificate of Education -

Notre Dame College

Certificate III - Event Management

GoTafe

Bachelor of Arts - Audio Production

Australian College of the Arts (Collarts)

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Bailey Darley