Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Bailey Element

Kirrawee,NSW

Summary

Professional with strong expertise in client relations, sales negotiation, and market analysis. Adept at team collaboration and consistently achieving high-impact results. Highly adaptable, with skills in mortgage brokering, risk management, and regulatory compliance. Known for reliability and flexibility in dynamic environments.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 6 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

6
6
years of professional experience

Work History

Associate Mortgage Broker

Aussie Home Loans
02.2024 - Current
  • Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Recorded supporting documentation for phone calls and written correspondence.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
  • Cultivated a wide network of professional contacts, increasing referral business and expanding client base over time.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
  • Developed and maintained strong knowledge of multiple lending products and varying levels of benefits within each product.
  • Completed training programs to remain updated and further develop proficiency of important industry information.

Carpenter

Self Employed
04.2021 - Current
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
  • Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
  • Followed protocols and stayed organized to provide personal and teammate safety.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Cut and shaped materials to meet outlined measurements.
  • Mentored junior team members to improve their technical skills and enhance overall team performance in completing various carpentry tasks.
  • Constructed custom furniture pieces according to detailed design plans, showcasing creativity as well as technical expertise in woodworking processes.

Manager

McDonald's
01.2022 - 10.2023
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Controlled costs to keep business operating within budget and increase profits.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Defined clear targets and objectives and communicated to other team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Picker Packer

Auschilli
01.2021 - 12.2022
  • Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
  • Received new stock and input values into computer system.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Noted unsafe components inside packages and discussed concerns with supervisors.

Restaurant Manager

Aqua Girls
01.2019 - 02.2022
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Skills

  • Safety oversight
  • Fixture Installation
  • Inspection and repair
  • Task Delegation
  • Workforce Management
  • Administration and Reporting
  • Staff Scheduling
  • Work Planning and Prioritization
  • Inventory Management
  • Expense Tracking
  • Business growth
  • Compliance requirements
  • Workplace training
  • Business relationship building
  • Documentation expertise
  • Negotiation expertise
  • Markets research
  • Credit score understanding
  • Portfolio management
  • Strong negotiation skills
  • Customer service and support
  • Collaborative teamwork
  • Effective problem solving
  • Goal-oriented mindset
  • Training and coaching

Accomplishments

    Resolved complex client issues, such as credit challenges or loan application rejections, leading to successful loan approvals and maintaining client trust. Assisted in training new associates and sharing knowledge about loan products, industry best practices, and customer service; As well as Demonstrated in-depth knowledge of market trends and mortgage products, helping clients navigate changes in interest rates or lending regulations.

Timeline

Associate Mortgage Broker

Aussie Home Loans
02.2024 - Current

Manager

McDonald's
01.2022 - 10.2023

Carpenter

Self Employed
04.2021 - Current

Picker Packer

Auschilli
01.2021 - 12.2022

Restaurant Manager

Aqua Girls
01.2019 - 02.2022

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Bailey Element