Bailey Faddy
Summary
Hard working, passionate and talented hospitality all rounder offering over 5 years experience. Proficient in preparing a wide variety of alcoholic and non alcoholic beverages in addition to delivering outstanding customer service. A dedicated team player with excellent communication and leadership skills, a strong attention to detail, and effective time management. Thrives in a fast paced environment and committed to ensuring outstanding food and beverage quality in addition to customer service and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Romano's
08.2024 - Current
- Greeted and seated customers while providing a friendly and welcoming experience.
- Responded to customer inquiries and requests regarding bookings, menu items, allergies and dietary requirements/preferences.
- Advised customers when pairing wines with dishes.
- Provided accurate allergen information to customers, ensuring their safety.
- Conducted regular check-ins with tables ensuring customer satisfaction.
- Professionally responded to customer complaints, offering a range of solutions dependent upon the situation such as complimentary drinks, alternative dishes or seating.
- Ensured all tables were cleared and reset in time for the next reservations.
- Streamlined "pass" operations confirming orders had been placed correctly, ensuring all tables received their correct order in a timely manner while also bridging communication between FOH and BOH.
- Assisted in training new staff members.
- Carried out regular ID checks.
Food and Beverage Attendant/Supervisor
Delizioso Italian Restaurant
08.2019 - 03.2024
- Delivered exceptional service and maintained optimal standards of efficiency and professionalism during peak business periods and high-pressure situations.
- Ensured all customers were well informed of house specials, menu items and possible item modifications in regards to dietary requirements/preferences.
- Managed front of house operations and staff members alongside and in the absence of an employer.
- Streamlined and managed reservations for optimum customer experience and increased booking rates
- Assisted in training new staff members, sharing knowledge about the venue and industry as well as the most efficient practices to ensure high standards of service across the venue.
- Addressed and resolved customer complaints quickly and efficiently.
- Handled all transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Sought feedback from employers regarding individual performance as well as staying up to date with house policy and expectations.
Bartender
Delizioso Italian Restaurant
10.2023 - 03.2024
- Prepared and served a wide range of classic and signature beverages swiftly and professionally.
- Educated customers on drink options in addition to preparing personalized beverages.
- kept the bar clean, presentable and well-stocked to meet customer needs.
- Adhered to state laws/house policies regarding liquor sale and consumption.
Barista
Bonny Hills Garden Centre Cafe
09.2023 - 03.2024
- Designed and prepared a range of hot and cold beverages with intent to meet all customer's unique dietary requirements/preferences while simultaneously offering more diverse and inclusive menu items.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Barista
The Nook
09.2021 - 05.2023
- Maintained and operated commercial espresso machines, attached coffee bean grinders, blenders and other associated machinery/equipment to ensure exceptional quality of all prepared beverages.
- Optimised beverage presentation through appealing latte art designs and garnishing techniques.
- Prioritised and organised front of house orders in correspondence with back of house orders ensuring minimal wait time and optimal food and beverage quality.
- Educated customers on menu items and house specials, enhancing their overall experience while simultaneously increasing business sales.
Skills
- Effective communication
- Problem solving
- Excellent memory
- Suggestive selling
- Wine pairing
- Reservation management
- POS operation
- Workplace training
- Dietary requirement knowledge
- Espresso machine operation
- Milk texturing
- Fantastic latte art
Certification
- Australian drivers license
- Certified Barista
- RSA (QLD)
- First aid
Affiliations
- Delizioso: Shane Fisher, 0427 599 554
- The Nook: Megan Philippa, 0428 235 275
Timeline
Food and Beverage Attendant
Romano's
08.2024 - Current
Bartender
Delizioso Italian Restaurant
10.2023 - 03.2024
Barista
Bonny Hills Garden Centre Cafe
09.2023 - 03.2024
Barista
The Nook
09.2021 - 05.2023
Food and Beverage Attendant/Supervisor
Delizioso Italian Restaurant
08.2019 - 03.2024
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