Bailey Fraser
Cairns,Queensland
Summary
Proven leader in hospitality, adept in staff supervision and food and beverage operations, with a track record of enhancing guest experience at the Mountainview Hotel. Skilled in complaint handling and cash management, I excel in fast-paced environments, significantly improving service delivery and customer satisfaction. My ability to maintain high standards of cleanliness and safety stands out, showcasing my commitment to quality and efficiency.
Overview
3
3
years of professional experience
Work History
Mountainview Hotel
Pete Mariani
01.2024 - Current
- Working in the kitchen of a pub, I developed strong culinary skills, from food preparation to ensuring dishes met high-quality standards.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- I enhanced my ability to work efficiently under pressure, especially during peak hours, by coordinating with the front-of-house staff to deliver meals promptly.
- My attention to cleanliness and safety was key, as I maintained a sanitary work environment and adhered to food safety regulations.
Reveille Coffee
Glenn Reveleigh
09.2023 - 01.2024
- Worked closely with supervisors to address any workflow issues or concerns promptly, minimizing disruptions to daily operations.
- During my role here, I developed excellent time management skills, balancing multiple responsibilities such as preparing drinks, serving customers, and maintaining cleanliness in a high-traffic environment.
- My attention to detail was enhanced as I consistently delivered quality beverages and ensured accurate order fulfillment.
Caffin8 Cafe
Deneise Parry
03.2022 - 08.2023
- I developed strong customer service skills by interacting with a diverse range of customers and addressing their needs efficiently.
- I enhanced my multitasking abilities, managing tasks such as taking orders, preparing food and beverages, and handling payments simultaneously.
- Additionally, I gained experience in problem-solving, quickly resolving customer concerns and improving overall customer satisfaction.
Education
Euka
11.2024
St Mary's Catholic College
11.2023
Skills
- Front Desk Operations
- Food and Beverage Operations
- Complaint Handling
- Hospitality
Reference
Laurence
0459047368
Timeline
Mountainview Hotel
Pete Mariani
01.2024 - Current
Reveille Coffee
Glenn Reveleigh
09.2023 - 01.2024
Caffin8 Cafe
Deneise Parry
03.2022 - 08.2023
Euka
St Mary's Catholic College
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