Bailey Gavin
Dubbo,NSW
Summary
Dynamic leader with a proven track record for elevating customer satisfaction and streamlining operations. Excelled in staff leadership and problem-solving, enhancing team efficiency and service quality. Skilled in basic accounting and fostering a safe, productive workplace. Achieved significant improvements in operational standards and customer service excellence.
Overview
8
8
years of professional experience
Work History
Senior Bar Steward
RSL
03.2023 - Current
- Kept detailed inventories and notified Cellar/Management of ordering needs for liquor, beer, wine, and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Poured and prepared mixed drinks for over 100+ customers daily.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Established rapport with customers by providing friendly and attentive service.
Administration Officer Traineeship
Specialized Electrical
01.2024 - 03.2024
- Aided colleagues, managers, and customers through regular communication and assistance.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
- Managed team petty cash, purchase orders and account transactions.
Restaurant Manager
Carl's Jr
05.2022 - 03.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Shift Manager/Crew Member
Mcdonalds
11.2016 - 03.2022
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- In charge of Rostering over 100 Crew and Managers while effectively keeping under Country wide KPI's.
Education
Certificate III - Business Administration
ACCM
Online02.2024
High School Diploma -
Dubbo College Senior Campus
Dubbo, NSW12.2019
Skills
- Basic accounting
- Hiring standards
- Promotional Events
- Portion Control
- Scheduling Staff
- Workplace Safety
- Staff Leadership
- Social Media Marketing
- Payment Processing
- Customer Service
- Time Management
- Problem-Solving
References
Personal References
Jon Fuller, 0405 644 877, Jonno66@gmail.com-Association: Family Friend
Jeremy Dickson, 0403 643 471, Jeremyd@Christiesaaa.com-Association: Family Friend
Professional References
Siva Chirla, 0430 808 534, Sivaguru61@gmail.com-Association: McDonald's Supervisor
Jailyn Webb, 0475 774 695, Jailyn.Webb2@gmail.com-Association: EB Games Supervisor/Keyholder
Tim NG, 0409 211 863, Tim.ng@cjsvic.com.au-Association: Carl's Jr Regional Manager
Timeline
Administration Officer Traineeship
Specialized Electrical
01.2024 - 03.2024
Senior Bar Steward
RSL
03.2023 - Current
Restaurant Manager
Carl's Jr
05.2022 - 03.2023
Shift Manager/Crew Member
Mcdonalds
11.2016 - 03.2022
Certificate III - Business Administration
ACCM
High School Diploma -
Dubbo College Senior Campus
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