Bailey Hockey
Roma,QLD
Summary
Motivated and reliable administrative and customer service professional with strong experience in fast-paced environments, client communication, organisation, and workplace safety. With a background in beauty therapy, hospitality, and business administration, I bring excellent teamwork, time-management, and customer care skills. I am eager to transition to an administrative role where I can utilise my communication abilities, attention to detail, and strong work ethic.
Overview
9
9
years of professional experience
Work History
Cafe Staff
Rex & Bang Bang / Cafe G
07.2024 - 02.2025
- Handled orders, EFTPOS, customer service, and fast-paced multitasking.
- Provided exceptional customer service in fast-paced cafe environment.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Assisted in inventory management and stock replenishment to optimize supply levels.
Front Desk Receptionist, Beauty Therapist
Hair FX Roma
01.2017 - Current
- Developed strong customer service skills through daily interaction with clients.
- Maintained a clean, safe, and organised workplace following WHS procedures.
- Assisted with client bookings, phone calls, and administrative tasks.
- Supported team operations by preparing stations, managing flow, and helping staff during busy periods.
- Performed beauty services requiring precision, attention to detail, and professionalism.
- Gained business understanding through Certificate III studies and practical salon administration.
- Assisted stylists with client consultations and service preparations.
- Supported inventory management by restocking products and supplies.
Front Desk Receptionist
Tivoli Rose
07.2025 - 09.2025
- Provided friendly customer service, assisting with enquiries and purchases.
- Maintained clean, organised store displays and restocked products.
- Handled EFTPOS and cash transactions accurately.
- Worked efficiently in a fast-paced retail environment.
- Coordinated appointment scheduling, ensuring optimal utilization of stylist resources.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Gymnastics Coach
Flip Outback Gymnastics
02.2020 - 11.2022
- Supervised children during classes, ensuring safety, engagement, and appropriate behaviour.
- Supported children to develop confidence, coordination, and new skills.
- Managed small groups, provided encouragement, and adapted support to different abilities.
- Built positive relationships with children and families in a structured learning environment.
- Analyzed training methods, identifying areas for improvement in coaching strategies.
Education
Completed Prep – Year 12 -
St John's Catholic School
01.2024
Certificate III - Business
St John's Catholic School
01.2024
Completed Year 11 - undefined
The Glennie School
01.2023
Certificate III - Hospitality
The Glennie School
01.2023
Skills
- Customer service & client communication
- Efficient time management and multitasking
- Strong organisational and administrative skills
- Phone handling & email management
- Fast learner with initiative and problem-solving ability
- Teamwork in high-pressure environments
- Workplace health & safety awareness
- Ability to work quickly and accurately
- Customer service
- Data entry
- Computer skills
- Customer/Client relations
Timeline
Front Desk Receptionist
Tivoli Rose
07.2025 - 09.2025
Cafe Staff
Rex & Bang Bang / Cafe G
07.2024 - 02.2025
Gymnastics Coach
Flip Outback Gymnastics
02.2020 - 11.2022
Front Desk Receptionist, Beauty Therapist
Hair FX Roma
01.2017 - Current
Certificate III - Business
St John's Catholic School
Completed Year 11 - undefined
The Glennie School
Certificate III - Hospitality
The Glennie School
Completed Prep – Year 12 -
St John's Catholic School
ADDITIONAL QUALIFICATIONS
- Certificate III in Business
- Certificate III in Hospitality
- Completed safety and workplace training through multiple employment roles
- Social media, marketing, and communication training through beauty industry courses