Bailey Hogg
Montrose,United States
Summary
I have honed in on my customer service skills at multiple restaurants over the course of five years. My adaptability and strong work ethic, coupled with expertise in hospitality service, consistently contributed to positive team dynamics and increased productivity. I am an enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for customers. I am skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I am an extremely organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Server/Waitress
Big Whiskey's American Bar & Grill
Birmingham, Al
03.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Cashier/Nursery Attendant
Andy's Creekside Nursery
Birmingham, Al
03.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Hairstylist
Cowlick's
Birmingham, Al
06.2023 - 10.2023
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Recorded notes for future reference about customer preferences and services delivered.
- Determined appropriate hair treatments based on conditions and textures.
Barista/Cashier
Red Mountain Expresso
Birmingham, Al
09.2021 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Cosmetology License - Cosmetology
Aveda Institute
Birmingham, Al09.2023
High School Diploma -
Corner High School
Warrior, Al05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Menu Memorization
- Safe Food Handling
- High-volume dining
- Quality Control
- Table Setting
- Adaptable and Flexible
- Reliability
- Teamwork and Collaboration
- Problem-solving abilities
Timeline
Server/Waitress
Big Whiskey's American Bar & Grill
03.2024 - 08.2024
Cashier/Nursery Attendant
Andy's Creekside Nursery
03.2024 - 08.2024
Hairstylist
Cowlick's
06.2023 - 10.2023
Barista/Cashier
Red Mountain Expresso
09.2021 - 02.2022
Cosmetology License - Cosmetology
Aveda Institute
High School Diploma -
Corner High School