BAILEY KELLY
Grantham,QLD
Summary
Dynamic and adaptable professional with experience at Stanbroke, excelling in heavy lifting and site cleanup. Proven ability to enhance team efficiency and safety through effective collaboration and first aid training. Recognized for maintaining organized workspaces and achieving production targets while fostering a positive work environment.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Experienced hospitality professional prepared for this role. Strong skills in customer service, food and beverage preparation, and maintaining clean, organized environment. Focus on team collaboration and achieving results. Reliable, adaptable, and ready to meet changing needs with positive attitude.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Labour Worker
Stanbroke
06.2025 - 09.2025
- Operated machinery and tools to facilitate efficient production processes.
- Assisted in maintaining cleanliness and organization of work areas.
- Followed safety protocols to ensure a secure working environment.
- Collaborated with team members to meet daily production targets.
- Supported training of new labor workers in operational tasks.
- Adapted quickly to changing work demands and priorities.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean and organized work areas, contributing to overall efficiency on the job site.
- Assisted in loading and unloading materials, ensuring timely delivery to appropriate job sites.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Bartender
Victoria Hotel
09.2024 - 04.2025
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Bartender
Tilly's
09.2024 - 02.2025
- Mixed cocktails and beverages according to standard recipes and customer preferences.
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Maintained cleanliness of the bar area, ensuring compliance with health and safety regulations.
- Assisted in managing inventory by restocking supplies and monitoring usage levels.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Handled cash transactions accurately while processing payments for drinks served.
- Developed knowledge of drink offerings to recommend options to patrons effectively.
- Adapted quickly to changing environments and guest demands, demonstrating flexibility under pressure.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Customer Service Cashier
Ampol
01.2023 - 06.2024
- Maintained accurate cash drawer balance through diligent tracking of transactions.
- Trained new staff on operational procedures and best practices in customer service.
- Monitored inventory levels and communicated restocking needs to management effectively.
- Collaborated with team members to maintain a clean and organized work environment.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Bistro Attendant
Plainlands Porters
11.2018 - 03.2020
- Delivered exceptional customer service in fast-paced bistro environment.
- Assisted kitchen staff with food preparation, ensuring timely service delivery.
- Collaborated with team members to effectively manage high-volume rush hours.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Supported inventory management by tracking stock levels and placing orders as needed.
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Adhered to strict health department guidelines for food handling and sanitation procedures in all work areas.
- Contributed to team efficiency by assisting colleagues during peak hours or when short-staffed.
- Greeted guests warmly upon arrival creating a welcoming atmosphere that encouraged return visits.
- Managed inventory effectively, minimizing waste while ensuring availability of key ingredients.
- Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Processed customer orders and accurately entered into order system.
- Delivered food to guest tables with timeliness and efficiency.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Reconciled cash drawer and corrected any errors.
Education
No Degree - Hospitality
University of Queensland
Rockhampton, QLD08-2018
Skills
- Heavy lifting
- Site cleanup
- Basic carpentry
- Vehicle operation
- Safety procedures
- First aid training
- Hand-eye coordination
- Safety gear use
Certification
- Licensed RSA Holder - 2018- current
- Licensed RSG Holder - 2018- current
- Responsible Service of Alcohol (RSA), NSW
- Responsible Service of Gaming (RSG), NSW
- Certificate I and III in Hospitality
- Certificate II in Retail
Timeline
Labour Worker
Stanbroke
06.2025 - 09.2025
Bartender
Victoria Hotel
09.2024 - 04.2025
Bartender
Tilly's
09.2024 - 02.2025
Customer Service Cashier
Ampol
01.2023 - 06.2024
Bistro Attendant
Plainlands Porters
11.2018 - 03.2020
No Degree - Hospitality
University of Queensland