Bailey McDonald
Wallsend,NSW
Summary
- At the Blackbutt Hotel I would work in the Post Office, News Agency, Bottle shop and a Hotel receptionist. This also required taking phone calls for enquiries about the hotel and managing guest/s staying for the night or future.
- Problem solving and levelheaded thinking while operating multiple stations by myself whilst giving friendly demeanour and providing memorable customer service.
- I excelled at providing concise and clear information with many patron interactions over the course of 4 years at the Blackbutt hotel.
- Learned leadership and encouraging positive team environment whilst playing Professional Esports.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Professional Gamer
Gravitas
01.2017 - 12.2020
- Balanced practice schedule with other responsibilities, maximizing time management skills for increased productivity.
- Built strong relationships with fellow gamers, resulting in valuable networking opportunities within the esports community.
- Participated in training camps to expand knowledge of game and build communication/leadership skills with colleagues
- Achieved top rankings in multiple games through dedication towards understanding game mechanics thoroughly.
Hospitality Worker
Blackbutt Hotel
12.2020 - Current
- Boosted overall efficiency through the workspace by providing quick but solemn customer interaction and sales.
- Engaged consumers near and around retail kiosk to ask for business and encourage orders.
- Fostered strong relationships with regular patrons, ensuring a friendly demeanour by remembering names and there go to preferences.
- Maintained a clean, organized, and visually appealing retail environment to attract and retain customers.
- Provided concise information to guests staying in hotel in a friendly matter and answered any questions regarding their stay with respectful attitude.
Education
High School Diploma -
St. Francis Xavier's College
Newcastle, NSW12-2017
Skills
- Excellent communication
- Multitasking
- Problem-solving
- Customer service
- Time management
- Language proficiency
- Cash handling
- Guest relations
- Problem-solving skills
- Attention to detail
- Computer skills
- Effective planning
Accomplishments
Represented Australia in 2018 competing in an international electronic sports video-game in Taiwan which gave me a lot of listening and leadership skills.
Certification
- Alcohol Server/Seller Certification - ServSafe Alcohol or TIPS.
- [NSW] Driver's License Automatic (Provisional)
Timeline
Hospitality Worker
Blackbutt Hotel
12.2020 - Current
Professional Gamer
Gravitas
01.2017 - 12.2020
- Alcohol Server/Seller Certification - ServSafe Alcohol or TIPS.
- [NSW] Driver's License Automatic (Provisional)
High School Diploma -
St. Francis Xavier's College
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