Bailey Murphy
Pirimai, Napier
Summary
Accomplished Bank Manager with a proven track record at Westpac Banking Corporation, enhancing customer satisfaction and operational efficiency with a commitment to high standards and delivering results. Expert in risk and cash management, coupled with exceptional interpersonal and problem-solving skills. Focused on team collaboration and adaptable to evolving needs, known for reliability and effective communication.
Overview
13
13
years of professional experience
Work History
Bank Manager
Westpac Banking Corporation, WBC
09.2017 - 12.2024
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Identified opportunities for process improvement within the branch to enhance efficiency.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Cultivated a high-performance culture within the branch, coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
Personal Banker
Westpac Banking Corporation, WBC
06.2013 - 08.2017
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Followed up with customers to gather feedback and provide additional assistance.
- Promoted financial products by maintaining excellent service offering knowledge.
Store Manager
Just Group
09.2011 - 05.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
Sacred Heart College
Napier12-2006
Skills
- Operational efficiency
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Interpersonal skills
- Risk management
Timeline
Bank Manager
Westpac Banking Corporation, WBC
09.2017 - 12.2024
Personal Banker
Westpac Banking Corporation, WBC
06.2013 - 08.2017
Store Manager
Just Group
09.2011 - 05.2013
Sacred Heart College
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