Bailey Reid
Boronia,Victoria
Summary
A committed worker, with the ability to deliver expectational customer service in any environment given. With existing customer service experience and a dedicated attitude, Always prepared to make a valuable contribution to any dynamic workplace.
Overview
7
7
years of professional experience
Work History
Melbourne Vixens Merchandise
03.2022
- Retail selling merchandise at home games of the Melbourne vixens
Coles Boronia Duty Manager
08.2022 - Current
Working along side department managers and the store manger to make sure the shop is running smoothly. Incharge of store in the afternoons and closing.
Crispy catch fish and chips
01.2018 - 01.2021
Work Placement as PCW
05.2024 - 06.2024
Assisting with ADLs, manual handling, assisting with feeding, using hoist, standing machines, transfers.
Education
Certificate 3 Individual support Disability and aging -
Intercare
06.2024
Skills
- Multi-tasking
- Effective problem solving techniques
- Teamwork
- Providing customers with expectational service to ensure it is pleasant and memorable - exceeding customers' expectation to ensure repeat business
- Ability to work under pressure in busy periods to ensure the highest standards are maintained
- Ability to manage and resolve problematic situations and complaints to achieve a win/win outcome
- Able to handle customers queries and complaints to achieve positive outcome
- Reliable and punctual
- Clear Communication
- Problem-Solving
- Teamwork and Collaboration
- Good with people
Volunteeringcommunityengagement
- Plays and in leadership group for Norwood Cricket club. Also plays netball
- The creation of training plans
- Directing the course of play
- Clear vocal communication
- Helps set up and organize game days
Roles And Responsibilities
- Leading a team
- Providing excellent customer service
- Assisting in training new staff members
- Responding to and fulfilling phone orders
- Cash handling
- Working in a team environment
- Interacting with customers
- Getting tasks completed
- Retail work
- Manual handling
- Using different devices e.g. iPad and PDTs
Hasdriverlicense
True
References
- Ally Mihalic, 0431297016
- Jackson McAloon, 0416398140
Timeline
Work Placement as PCW
05.2024 - 06.2024
Coles Boronia Duty Manager
08.2022 - Current
Melbourne Vixens Merchandise
03.2022
Crispy catch fish and chips
01.2018 - 01.2021
Certificate 3 Individual support Disability and aging -
Intercare
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