Bailey Swayne
Budgewoi,NSW
Summary
Warm and reliable customer service professional with 4+ years in fast paced hospitality. Skilled in customer engagement, issue resolution, and POS/cash handling. I hold a current RSA and RCG (NSW, valid to 2031).
Overview
10
10
years of professional experience
Work History
Customer-Facing Crew Member
Domino’s
Killarney Vale, NSW
01.2023 - Current
- Assisted customers with inquiries, product information, and resolving concerns.
- Utilised downtime efficiently by keeping the store clean, organised and stocked.
- Prepared and assembled food orders efficiently to meet customer demand.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
Barista
Wild Plum Cafe
Tamborine Mountain, QLD
01.2025 - 09.2025
- Craft espresso drinks and teas with consistency and precision
- Received one-on-one professional Barista training at Gold Coast Coffee School in December 2024
- Deliver fast, friendly service in a busy café setting
- Keep workstations and café clean and organized
- Manage POS transactions and cash handling
- Work collaboratively to ensure smooth, welcoming operations
- Reference: Rebekah O'Donnell - given upon request.
Customer Support & Self-Custody
Paybtc
Work From Home
01.2024 - 12.2024
- Provided timely, knowledgeable responses to customer inquiries and phone calls.
- Advised users on optimal self-custody wallet configurations and reported suspicious activities.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer-Facing Crew
Hungry Jack’s
Killarney Vale, NSW
01.2022 - 01.2024
- Delivered prompt service, processed orders efficiently, and resolved customer concerns.
- Collaborated with teammates to meet sales targets and ensure a quality customer experience.
- Delivered exceptional customer service in high-volume environment.
- Operated kitchen equipment efficiently to prepare food items consistently.
Bakery Assistant
Deb’s Bakery
Toowoomba, QLD
01.2016 - 01.2017
- Assisted bakers with dough preparation and ingredient handling.
- Provided friendly, attentive customer service while bagging purchases.
Education
RSA @ RCG - Responsible Service of Alcohol And Gaming
TLK Community College
Tuggerah, NSW03-2026
No Degree - Customer Service
Saylor Academy
Online11-2024
No Degree - Introduction to Business
Saylor Academy
Online10-2024
No Degree - College Success
Saylor Academy
Online09-2024
Certification - Individual Support
Alffie Training
Tafe NSW01-2022
Skills
- Customer Service
- Communication
- Complaint Resolution
- POS Systems
- Time Management
- Order Accuracy
- Team Collaboration
- Speed of Service
- Food Safety
- Dependability
- Punctuality
- Reliability
- Team player
- Friendly and outgoing
- Time management
- Attention to detail
Additional Strengths
- Reliable team player who adapts quickly to demand.
- Proficient in consultative sales and upselling.
- Detail-oriented and adept at record-keeping (reports, inventory, etc.).
Timeline
Barista
Wild Plum Cafe
01.2025 - 09.2025
Customer Support & Self-Custody
Paybtc
01.2024 - 12.2024
Customer-Facing Crew Member
Domino’s
01.2023 - Current
Customer-Facing Crew
Hungry Jack’s
01.2022 - 01.2024
Bakery Assistant
Deb’s Bakery
01.2016 - 01.2017
RSA @ RCG - Responsible Service of Alcohol And Gaming
TLK Community College
No Degree - Customer Service
Saylor Academy
No Degree - Introduction to Business
Saylor Academy
No Degree - College Success
Saylor Academy
Certification - Individual Support
Alffie Training