Bailey Thomas

- Worked reception desk

- General reception duties (Greeting customers, taking calls and emails)

- Kept records of every payment

- General administrative duties

- Created new accounts for customers and contractors via NetSuite

- Handled day to day flight operations

- Organised units of study for students

- Organised and invigilated exams for students

- Received and processed payments from students and contractors

- Made weekly grocery order

- Kept office space (kitchen, seating, desks) clean and tidy

- Entered data into the recourse scheduling system

- Assisted flight instructors with administrative tasks such as lesson reports

- Created and processed purchase orders

- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

- Handled customer and contractor phone calls and emails

- Spoke to customers face to face

- Created and sent out large volumes of mail (100+ at a time)

- Kept on top of property maintenance and management

- Kept minutes of meetings and filed them appropriately

- Organised meetings with clients and strata managers

- Organised contractors to do maintenance

- Processed financial payments

- Assisted 3 strata managers at a time

- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

- Handled large volumes of phone calls, emails and online chats simultaneously

- Handled escalated customer enquiries

- Dealt with a large amount of unhappy/upset customers

- Entered data into excel spreadsheets

- Tracked orders and gave updates to customers

- Maintained good relationships with high value customers

- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

- Assisted customers in navigating company website and placing online orders, improving overall user experience.

- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.