Kylie Rodman

Assisting clinicians in group programs, supporting clients with the use of exercise equipment as delegated by the treating AHP.

Conducting individual therapy programs, as delegated by the treating AHP in the centre and in clients homes.

Provided timely feedback to AHPs regarding consumer therapy including consultation on the need for progressing of activities or the need for additional input from relevant team members.

Completed administrative tasks relevant to the role.

Carry out outcome measures to monitor clients progress.

• Enhanced client comfort by providing compassionate care and assistance with all activities of daily living.
• Improved clients mobility through implementation of customized exercise programs, both passive and active assist.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Maintained clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
• Provided transportation to medical appointments and social engagements, supporting client independence and community involvement.
• Developed strong rapport with clients and their families, fostering trust and open communication regarding care plans.
• Monitored clients health and wellbeing and provided feedback to care coordinators, both written and verbal.
• Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
• Experience using mobility equipment such as hoist and sara steady.

• Provided Customer Service to internal and external customers, by efficiently responding to customer telephone calls, email and correspondence.
• Carried out prompt and effective service delivery to resolve customer enquiries. This includes updating customer requests relating to change of personal information, pension and concession information, returned accounts, direct debit and general enquiries.
• Collaborated with team members to maintain positive work environment and deliver exceptional service
• Developed strong product knowledge to address customer concerns effectively and provide accurate information with respect to metering, water usage, service charges and other billing related enquiries.
• Managed high call volumes while maintaining professionalism and empathy in challenging situations