Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Baillie Irving

Perth,WA

Summary

Creative and versatile change professional with curiosity and love of learning. I have successfully led high impact change initiatives, fostering collaboration across teams and building strong stakeholder relationships to ensure smooth execution and successful outcomes. Recognised for creating exceptional colleague experiences, through education and engagement.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Change Manager

Bankwest
12.2017 - Current
  • Built strong relationships with stakeholders at all levels, promoting a collaborative approach to managing change projects.
  • Coordinated efforts between multiple departments during large-scale transformation initiatives, ensuring seamless execution from start to finish.
  • Designed and presented compelling presentations, showcasing changes to stakeholder groups to build awareness, knowledge and buy-in for those changes.
  • Collaborated with Internal Communications to build effective communication plans, key messages, creative briefs and supported with execution.
  • Developed training materials and resources for smooth transitions during organizational changes.
  • Created and implemented colleague pilot programs for new technology platforms and public website.
  • Facilitated workshops and training sessions to equip staff members with tools necessary for successful adaptation during periods of transition.
  • Implemented change strategies by identifying areas for improvement and developing comprehensive plans.
  • Identified impacted parties, business partners and resources required for planned changes.
  • Managed risks associated with change initiatives, implementing mitigation strategies as needed.
  • Ensured compliance with regulatory standards while executing change management activities.
  • Partnered with business teams to understand needs and mitigate potential problems.


Project Manager - Hub Refresh

Bankwest
02.2022 - 11.2022
  • Developed comprehensive project plan with clear timelines, milestones, ensuring timely delivery of the internal intranet for Bankwest.
  • Collaborated closely with key stakeholders to align project objectives with strategic company initiatives, ensuring efforts contributed to an engaging and useful colleague tool.
  • Created and implemented a user testing plan, then utilised data and feedback gathered to influence the site structure and design of the Hub.


Communications Specialist

Bankwest
04.2016 - 12.2017
  • Copyedited, proofread and revised internal communications prior to publication.
  • Collaborated with cross-functional teams to create cohesive messaging for change programs and events.
  • Took photographs and videos during special events for internal use.
  • Designing, building and maintaining internal hub pages.
  • Storyboarding, filming and editing short videos to support high impact changes and internal leadership messages.
  • Support with internal event organisation and management, including meeting with stakeholders, providing feedback on content, building packs, AV/technical support.
  • Worked with Graphic Design team for a three week period from September - October 2018 with the creation and alteration of Bankwest marketing and social media collateral.

Branch Consultant

Bankwest
07.2014 - 04.2016
  • Handled complex customer issues professionally, resolving concerns promptly while maintaining high levels of customer satisfaction.
  • Assisted in training new team members, sharing best practices to ensure their success within the organisation.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.

Sales and Logistics Manager

Feral Brewery
04.2013 - 06.2014
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Directed shipping and receiving of wide range of products daily.
  • Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
  • Graphic Design - including beer decals, posters and point of sale materials.
  • Creation and publication of social media content.

Creative Artworker

Theme Traders
04.2011 - 04.2013
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Repair/renovating existing props and scenery using skills such as carpentry, fibre glassing, paint techniques and floristry.
  • Making props/scenery/mixed media/advertising as necessary
  • Re-branding of associated charity organisations; including logos, business cards, brochures, letter heads and web sites.
  • Preparing artwork for print/production.
  • Set styling for television and photo shoots.

Education

Graduate Diploma - Creative Industries, Retail Design And Planning

Edith Cowan University
Perth, WA
11-2010

Bachelor of Design - Interior Design, Graphic Design

Edith Cowan University
Perth, WA
11-2009

Skills

  • Customer focus
  • Effective communication
  • Teamwork and collaboration
  • Influencing skills
  • Relationship building
  • Creative problem-solving
  • Idea development and brainstorming
  • User experience testing
  • Graphic Design
  • Change management expertise

Certification

  • Foundations of User Experience (UX) Design - Google - December 2023
  • Change Management Foundation - APMG International - 2021


Timeline

Project Manager - Hub Refresh

Bankwest
02.2022 - 11.2022

Change Manager

Bankwest
12.2017 - Current

Communications Specialist

Bankwest
04.2016 - 12.2017

Branch Consultant

Bankwest
07.2014 - 04.2016

Sales and Logistics Manager

Feral Brewery
04.2013 - 06.2014

Creative Artworker

Theme Traders
04.2011 - 04.2013

Graduate Diploma - Creative Industries, Retail Design And Planning

Edith Cowan University

Bachelor of Design - Interior Design, Graphic Design

Edith Cowan University

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Baillie Irving