Baiwei Zhang

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Controlled line and crowd with quick, efficient service.
• Recommended products based on solid understanding of individual customer needs and preferences.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Informed customers about daily and seasonal specials.

Helped customers locate products and checked store system for merchandise at other sites.

• Engaged in friendly conversation with customer to better uncover individual needs.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.

• Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
• Managed closing duties by restocking items on cart and reconciling cash drawer.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Operated POS system to facilitate cash and credit transactions and refunds.
• Greeted guests and inquired into beverage choices.