Baker Sidiqi
Narre Warren North,Vic
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Operations Manager
Direct Carsales Melbourne
01.2019 - Current
- Company Overview: Direct Car sales Melbourne Dealership, ensuring compliance with regulatory requirements and alignment with corporate financial goals and objectives
- Oversaw all financial operations of Direct Car sales Melbourne Dealership, ensuring compliance with regulatory requirements and alignment with corporate financial goals and objectives
- Developed and implemented strategic financial plans to optimize revenue generation, cost control, and profitability across all dealership departments
- Directed a team of finance managers and support staff, providing leadership, guidance, and training to drive performance excellence and foster a culture of accountability and collaboration
- Managed the dealership's financial reporting processes, including budgeting, forecasting, and variance analysis, to provide timely and accurate financial information to senior management and stakeholders
- Negotiated and maintained relationships with financial institutions, insurance companies, and other external partners to secure favorable financing terms and insurance products for customers and the dealership
- Implemented and monitored internal controls and procedures to safeguard dealership assets, minimize risks, and ensure compliance with legal and regulatory requirements
- Collaborated with sales and marketing teams to develop and execute promotional campaigns, pricing strategies, and incentive programs to drive sales volume and enhance customer satisfaction
- Evaluated market trends, competitive dynamics, and customer feedback to identify opportunities for revenue growth and operational improvement, and implemented initiatives to capitalize on these opportunities
- Represented the dealership at industry events, trade shows, and community activities to promote brand awareness, build relationships with customers and partners, and enhance the dealership's reputation in the marketplace
- Maintained a thorough understanding of automotive financing products, industry regulations, and market dynamics, and leveraged this knowledge to develop innovative financing solutions and drive customer satisfaction and loyalty
- Direct Car sales Melbourne Dealership, ensuring compliance with regulatory requirements and alignment with corporate financial goals and objectives
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Ensured compliance with industry regulations by developing robust policies procedures.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Implemented cost-saving measures, reducing operational expenses without sacrificing quality or productivity.
- Established performance metrics to evaluate team effectiveness and identify opportunities for improvement.
- Developed strategic partnerships with key stakeholders, fostering collaboration and driving growth.
- Spearheaded change management initiatives to successfully integrate new processes or technologies into existing operations.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Property Development
Woodlands Cres
01.2019 - 01.2021
- Developments completed 2/24 Woodlands Crescent, Narre Warren
- Commencing on third development of 26 Woodlands Crescent, Narre Warren three unit site development
- Spearheaded residential development projects from conception to completion, overseeing all aspects of the development process, including site selection, design, construction, and sales
- Identified and evaluated potential development opportunities, conducting market research, feasibility studies, and financial analysis to assess project viability and potential returns on investment
- Collaborated with architects, engineers, contractors, and other stakeholders to develop project plans, designs, and specifications that met quality standards, budget constraints, and regulatory requirements
- Managed project budgets, schedules, and resources effectively, monitoring progress, identifying issues and risks, and implementing corrective actions to ensure timely and cost-effective project delivery
- Contributed to patent filings for novel algorithms implemented within FPGAs, showcasing innovation and intellectual property development.
- Assisted clients in navigating complex zoning regulations and obtaining necessary permits for property development or renovation projects.
- Led a team of professionals to successfully execute property development initiatives, fostering a culture of collaboration and high performance.
- Assisted senior surveyors in completing land surveys for property development projects.
Area Manager
Vita Group Limited
01.2017 - 03.2019
- Supervised multiple stores, overseeing staffing, customer retention, and financial accountability
- Trained and monitored employees to maximize team performance and meet objectives
- Analyzed market shifts, realigned procedures, and developed budgets to optimize operational efficiency
- Implemented incentive programs to boost sales and conducted audits to improve performance
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Streamlined business processes by implementing new project management tools and techniques.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
Business Manager
Telstra - Vita Group
01.2014 - 07.2017
- Managed day-to-day operations of the store, including inventory management, sales performance, and customer service, ensuring alignment with company objectives and KPIs
- Recruited, trained, and supervised a team of sales staff, providing ongoing coaching and mentoring to maximize individual and team performance
- Developed and implemented strategic initiatives to drive sales growth, enhance customer satisfaction, and optimize profitability
- Conducted regular performance evaluations and provided constructive feedback to team members to facilitate professional development and improve overall performance
- Fostered positive relationships with customers, addressing their inquiries, concerns, and complaints promptly and effectively to ensure high levels of satisfaction and loyalty
- Prepared and analyzed financial reports, budgets, and forecasts to identify opportunities for cost savings, revenue enhancement, and operational improvement
- Collaborated with senior management to develop and execute business plans, marketing strategies, and promotional campaigns to achieve sales targets and business objectives
- Represented the company at trade shows, community events, and other promotional activities to increase brand visibility and generate leads
Sales Representative
Telstra - Vita Group
02.2012 - 08.2014
- Demonstrated and promoted products/services to persuade customers and achieve sales targets
- Assisted in managing store operations, including inventory management and customer service
- Participated in training sessions and new product launches to enhance product knowledge
- Maintained records of sales activities and provided feedback to senior management
DUSA Student Advisor
Deaking University - Burwood Campus
03.2012 - 02.2013
- Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.
- Promoted a positive campus culture by serving as an accessible and approachable resource for students navigating their educational journey.
- Conducted regular reviews of student progress reports, intervening early when potential issues were identified to prevent attrition.
- Enhanced student retention by providing personalized academic guidance and support.
Sales Representative
Cotton On
03.2010 - 02.2012
- Stocked shelves, promoted merchandise, and assisted customers in product selection
- Mentored new staff, performed stock-taking duties, and facilitated sales transactions
- Contributed to improving customer satisfaction and achieving sales goals
Call Centre Sales Specilist
TSA Telco Group
01.2009 - 06.2010
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
Education
Commerce - Human Resources & Accounting
Deakin University
Burwood VIC06.2015
High School Diploma -
Dandenong High School
Dandenong 11.2009
Skills
- Team Leadership
- Staff Training & Monitoring
- Operations Management
- Customer Service
- Operational Efficiency
- Operations Monitoring
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Management
- Inventory Management
- Project Management
- Operations Oversight
- Performance monitoring
- Policies and procedures implementation
- Customer Relationship Management
Accomplishments
- Reduced operational expenses by 20% by streamlining branch operations in operating Direct Carsales.
- Reduced lost workdays and recordable incidents by implementing a safety awareness program.
- Earned the “Business Manager” Award in 2018 for exceeding EBITDA operating four Telstra
- Supervised team of 35 staff members and 4 business managers
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 30% less fraud applications by introducing 3 step identification check for credit checks.
Affiliations
- Afghan Womens Association
- DUSA Alumni
Languages
German
Limited Working
Timeline
Operations Manager
Direct Carsales Melbourne
01.2019 - Current
Property Development
Woodlands Cres
01.2019 - 01.2021
Area Manager
Vita Group Limited
01.2017 - 03.2019
Business Manager
Telstra - Vita Group
01.2014 - 07.2017
DUSA Student Advisor
Deaking University - Burwood Campus
03.2012 - 02.2013
Sales Representative
Telstra - Vita Group
02.2012 - 08.2014
Sales Representative
Cotton On
03.2010 - 02.2012
Call Centre Sales Specilist
TSA Telco Group
01.2009 - 06.2010
Commerce - Human Resources & Accounting
Deakin University
High School Diploma -
Dandenong High School
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