Ba Khanh Trinh Do
CHESTER HILL,New South Wales
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Mrs Truc Nguyen
06.2022 - 12.2022
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Online Seller
Thomas Do
02.2021 - 09.2022
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Created clear, precise and properly detailed product and service information on company website.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Developed and executed marketing campaigns to increase online sales and customer engagement.
- Analyzed customer trends and provided insights to improve customer experience.
- Established relationships with suppliers to increase online product offerings.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
Education
Bachelor of Commerce - Finance
University Technology of Sydney
Sydney, NSW07.2024
Skills
- Guest Inquiries
- Brand Loyalty
- Special Requests and Substitutions
- Communication
- Guest Satisfaction
- Preparing foods
- Quality Assurance
- Operational Efficiency
- Menu Memorization and Presentation
- Recommend Menu Items
- Food Service Promotion
- Supporting Personal Needs
Timeline
Restaurant Waiter
Mrs Truc Nguyen
06.2022 - 12.2022
Online Seller
Thomas Do
02.2021 - 09.2022
Bachelor of Commerce - Finance
University Technology of Sydney
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