Balaji Desetty
Redbank Plains,Australia
Summary
Experienced Shop Manager with extensive experience in retail business. Offer strengths in team leadership and expertise to drive team accomplishments. Committed to excellent customer service to build and retain customer loyalty. Consistently achieve growth in all types of economic conditions.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
LDH GROUP PVT LTD
08.2024 - Current
- Managed store organization, maintenance, and purchasing functions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Retail Store Manager
SNK PVT LTD
03.2023 - 08.2023
- Lead and manage a team of employees, providing guidance, support, and motivation to ensure optimal performance and productivity.
- Oversee all aspects of store operations including inventory management, ordering, receiving, stocking, and maintaining accurate records to ensure efficient and smooth functioning of the store.
- Ensure high levels of customer satisfaction by providing exceptional service, resolving customer complaints, and addressing inquiries in a professional and timely manner.
- Develop and implement strategies to drive sales, increase profitability, and meet or exceed sales targets through effective merchandising, promotions, and marketing initiatives.
- Manage store budgets, monitor expenses, and implement cost-saving measures to optimize profitability while adhering to financial guidelines and targets.
- Conduct regular training sessions, performance evaluations, and coaching sessions to enhance staff skills, promote career development, and foster a positive work environment.
- Build and maintain positive relationships with vendors, negotiate contracts, and monitor vendor performance to ensure quality products, competitive pricing, and timely delivery.
- Implement effective inventory control measures to minimize shrinkage, reduce overstocking, and optimize inventory turnover, while ensuring adequate stock levels to meet customer demand.
Retail Store Manager
Devjay Unit Trust
11.2021 - 03.2023
- Organizing product mix, stock levels, and service standards formulating and implementing purchasing and marketing policies, and setting prices.
- Promoting and advertising the establishments of goods and services, selling goods and services to customers, and advising them on product use.
- Monitor stock levels and procure according to the requirement of the stores and ensure they stay within budget.
- Supervise and guide staff towards maximum performance.
- Ensuring compliance with occupational health and safety regulations.
- Analyse sales and revenue reports and make forecasts.
- Plan and oversee in-store promotional events or display and keep abreast of market trends to determine the need for improvements in the store.
- Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent.
- Developing the promotions strategically on public holidays to bring in more revenue.
Retail Store Manager
Gandotra Nominees
07.2019 - 10.2021
- Organizing product mix, stock levels, and service standards formulating and implementing purchasing and marketing policies, and setting prices.
- Promoting and advertising the establishments of goods and services, selling goods and services to customers, and advising them on product use.
- Monitor stock levels and procure according to the requirements of the stores and ensure they stay within budget.
- Supervise and guide staff towards maximum performance.
- Ensuring compliance with occupational health and safety regulations. Analyze sales and revenue reports and make forecasts.
- Plan and oversee in-store promotional events or display and keep abreast of market trends to determine the need for improvements in the store.
- Create, update existing sales orders, and return sales orders for online management.
- Set up and maintain order management cloud from online orders so it supports order entry and order fulfillment.
- Manage sales orders that you create in the order management work area or that you import from a source system. Make sure order management submits each sale order so it can proceed to order fulfillment.
Education
Professional Year -
Performance Education
Melbourne, VIC05.2020
Masters - IT Computer Networking
Charles Sturt University
Melbourne, VIC01.2019
B.E - Mechanical Engineering
Kingston Engineering College, Anna University
04.2013
Skills
- Employee training
- Operations oversight
- Inventory control
- Staff management
- Profit and loss management
- Budgeting and cost control
- Customer service management
- Strategic planning
- Performance evaluations
- Operations management
- Training and development
Languages
English
Telugu
Tamil
Timeline
Retail Store Manager
LDH GROUP PVT LTD
08.2024 - Current
Retail Store Manager
SNK PVT LTD
03.2023 - 08.2023
Retail Store Manager
Devjay Unit Trust
11.2021 - 03.2023
Retail Store Manager
Gandotra Nominees
07.2019 - 10.2021
Masters - IT Computer Networking
Charles Sturt University
B.E - Mechanical Engineering
Kingston Engineering College, Anna University
Professional Year -
Performance Education