BALAJI SHANKAR
Sydney,NSW
Summary
Dedicated Project Manager takes hands-on approach to running problematic Business and information technology projects. Boasts over 18 years of experience overseeing technical and planning aspects of tech deployments, installation, maintenance and troubleshooting. Particular focus on juggling cost-benefit analysis and technical requirements. Conducts formal project reviews and assessments to meet strict organizational and regulatory expectations. Being an Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing cyber security framework for cloud-based software. Versed in robust network defence strategies.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hold Active NV1 Security Clearance
Overview
22
22
years of professional experience
1
1
Certification
Work History
Project Manager
Bank of Queensland
12.2021 - Current
- Project Managed ACCC Open Banking Business and Technical Changes for Citi Credit Cards and other BOQ managed products.
- Managed on Cloud Integration, Microsoft AZURE API Devops and Microsoft Databricks development
- Ensure Cyber Security requirements are fully understood and delivered to minimize cyber risk or data breach.
- Ensure Diaster Recovery and Business continuity Plan requirements are framed, developed and delivered.
- Track of Critical Milestones and project plan progress
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Negotiated and managed third-party contracts related to project deliverables.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Analyzed project performance data to identify areas of improvement.
Project Manager
Westpac Banking
03.2021 - 12.2021
- Managed Transaction API Open Banking requirements for Authorization, Intra Day and Batch for Westpac Group.Work with Product Owners, Tech BA’s, Solution Architects, Tech Leads, Multiple scrum teams on build of data ingestion capability in DDEP (Big Data Platform) to facilitate data sharing with Accredited Data Recipients ( ADR’s)
- Work with Consent team on product catalogue hierarchy scoping and updates.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated material procurement and required services for projects within budget requirements.
- Planned, designed, and scheduled phases for large projects.
Project Manager
Westpac Banking
10.2019 - 02.2021
- Working on Regulatory obligations CPG 235 and BCBS 239 project delivery to manage data lineage, data quality and data risks.
- Analyzed project performance data to identify areas of improvement.
- Developed and initiated projects, managed costs, and monitored performance.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Planned, designed, and scheduled phases for large projects.
Project Manager/Delivery Lead
Westpac Banking
07.2018 - 10.2019
- Worked as Delivery Lead in Group Operations, Customer Collateral Excellence, Business Transformation
- Managed Digital requirements and Implementation for Banking Code of Practice (BCOP) Programs in Collateral Team
- Engaged Multiple cross functional streams to define digital scope, resource requirements, funding, and timelines for delivery
- Engage Legal, Compliance and Product stakeholders to secure approvals on recommended changes, work with technology in release fitment arrangement for funding and get into SDLC in Agile format over changes for Public Websites, Online applications forms (OAF, CAO)
- Managed Secure Sites (Compass, Westpac Live, Business Banking online, Corporate Online) technicial changes.
- Provided detailed project status updates to stakeholders and executive management.
Project Manager
Citibank
11.2016 - 06.2018
- Worked as PM in Cards and Consumer Lending
- Act as Conversion program lead worked with Latitude Financial Services in planning conversion of card portfolio into Citibank Systems
- Work with Product Managers and Conversion Stream Leader in identifying epics, features and user stories for conversion planning and execution with the Dev Ops Team
- Worked with Compliance and AML on KYC requirements to derive conversion rules, worked on clean up strategies to mitigation exceptions
- Run daily stand ups collectively with Citi -Qantas to identify key blockers and work through solving them
- Analyzed project performance data to identify areas of improvement.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
Change Manager/Software Release Manager
Citibank
11.2015 - 11.2016
- Part of Digital Banking Products Team worked as Change Manager, Release Manager and Business Analysis Lead for Infrastructure changes and production support
- Ensure legal, compliance and AML, aware of the scope and any gaps are mitigated
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Built support for change throughout business unit through direct outreach strategies.
- Identified impacted parties, business partners and resources required for planned changes.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Created dashboards to monitor and track key performance indicators.
- Leveraged project management processes and tools to define and execute projects.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
BA Lead / Project Manager
Citibank
05.2013 - 11.2015
- Negotiated and managed third-party contracts related to project deliverables.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project progress, identified risks and took corrective action as needed.
- Planned, designed, and scheduled phases for large projects ( Google Pay, Samsung Pay, Apple Pay)
Project Manager/Program Test Manager
Citibank
03.2012 - 05.2013
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Analyzed project performance data to identify areas of improvement.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Produced and maintained technical documentation for project reference.
- Collaborated with cross-functional teams for identification and resolution of validation issues.
- Demonstrated new product features and functionality to project stakeholders.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Demonstrated leadership skills in managing projects from concept to completion.
Business Analyst / Test Manager
First Data
11.2008 - 02.2012
- Team : VisionPLUS Delivery
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Deployed predictive analytics models to forecast future trends.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Assessed business requirements to forecast annual budgetary operational costs.
- Generated ad-hoc reports to evaluate specific business requirements.
- Executed analysis of risks and identified risk mitigation strategies.
Business Analyst
First Data
01.2006 - 11.2008
- Generated ad-hoc reports to evaluate specific business requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Performed gap analysis to identify areas of improvement.
- Work on Visa, Mastercard, AMEX scheme compliance requirements.
Senior Analyst
Citibank
07.2001 - 01.2006
- Generated ad-hoc reports to evaluate specific business requirements.
- Checked documentation for accuracy and validity on updated systems.
- Prepared packages required due to post-approval amendments.
- Reviewed exception report to make corrections.
- Verified client information by analyzing existing evidence on file.
Education
MBA - Finance
Manipal University
07.2011
Skills
- JIRA, Confluence, SharePoint
- MS Project Plan, Gantt Charts
- Computer Architecture
- Budgeting and Forecasting
- Cross-Functional Collaboration
- Project Development
- Project Management and Agile Methodology
- Business Process Re-Engineering
- Mergers and Acquisitions Knowledge
- Functional and Business Requirements
- Processes and Procedures and Testing
- Managing Multiple Projects
Additional Information
- Achievements/Awards , Awarded Service Excellence award for Outstanding Performance on the Samsung Pay and Apple Pay roll out. Awarded ACE award for having done an outstanding job in delivering DMIS Hutch project Awarded Quarterly Certificate of Excellence from Citibank Australia for exceptional work with various partners.
Certification
- Scrum Master and Project Management Professional
- Cyber Security Management
- Certified in Cybersecurity℠
Languages
English
Full Professional
Tamil
Native or Bilingual
Hindi
Limited Working
Timeline
Project Manager
Bank of Queensland
12.2021 - Current
Project Manager
Westpac Banking
03.2021 - 12.2021
Project Manager
Westpac Banking
10.2019 - 02.2021
Project Manager/Delivery Lead
Westpac Banking
07.2018 - 10.2019
Project Manager
Citibank
11.2016 - 06.2018
Change Manager/Software Release Manager
Citibank
11.2015 - 11.2016
BA Lead / Project Manager
Citibank
05.2013 - 11.2015
Project Manager/Program Test Manager
Citibank
03.2012 - 05.2013
Business Analyst / Test Manager
First Data
11.2008 - 02.2012
Business Analyst
First Data
01.2006 - 11.2008
Senior Analyst
Citibank
07.2001 - 01.2006
MBA - Finance
Manipal University
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