Balaji Surisetti
Wollongong ,NSW
Summary
Proven skills in completing black, white and grey box tests. Background writing and implementing test cases, developing testing plans and identifying use cases. Fully versed in complete SDLC. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
QA Manual Tester
GNVS Pty Ltd
Wollongong, NSW
06.2020 - Current
- Enabled critical test case complexity metrics with support for Rapid adoption of functional automation using a scriptless test case adaptor by standardizing a Test Case construction method that was built
- Automation-ready & supported a test automation framework leading to a 45% increase in reusability with reductions in TCO approaching 25%
- Optimized scripting, modularity, & maintenance which resulted in an 18% decrease in workflow friction
- Increased the company's ability to take and complete projects without increasing manpower by 15% by reducing QA testing turnaround time by 30%.
- Executed test scripts, logged defects and worked to resolve issues noted in testing process.
- Worked extended hours when necessary to meet deadlines.
- Built automated test scripts to handle repetitive software testing work.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Kept scripts and test cases updated with current requirements.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Advised developers on problems with databases, performance and other issues.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Incorporated delivery requirements into planning of testing schedules.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Documented testing procedures for developers and future testing use.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Developed and maintained defect databases for known issues.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
Tier 1 Desktop Support Analyst
IBSG Australia Pty Ltd
Sydney, NSW
11.2018 - 05.2020
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Assisted in development of system security protocols.
- Tested new software and hardware prior to deployment.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
Desktop Support Technician
Ransford College
Melbourne, VIC
05.2016 - 10.2018
- Optimized the build process by increasing the system's quality level and reducing 45% of defects found
- Established proper team communication that identified, triaged, reproduced, & fixed found issues using JIRA increasing the overall workflow by 25%.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Purchased, setup and installed new computers.
- Learned and implemented new software testing procedures.
- Worked with various systems, software and peripherals and various types of games.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Offered assistance in implementing and developing training programs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed and implemented preventive maintenance procedures.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
Technical Support Representative
Kp Solutions
Sydney, NSW
01.2012 - 04.2016
- Wrote & optimized test scripts in towels which led to a 9% reduction in the overall testing hours
- Created traceability matrix to fill in the gap between requirements and tests covered contributing to the 10% increase in test case count.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Responded promptly to incoming sales leads and requests for technical support.
- Promoted efficiency among departments with prompt resolution of system issues.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Generated reports to track performance and analyze trends.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
Education
Diploma Of Business - Business Administration
AIPE College
Sydney, NSWBE, Electronics And Communications - Communications Technologies
ANNA University
Chennai, INDIA Skills
- Java
- SQL/NoSQL
- Jenkins
- Javascript
- Selenium/Webdriver
- Agile
- Test Automation
- Microsoft TFS
- TestNG Frameworks
- CharlesProxy
- JIRA
- Source Versioning
- Unit
- Scrum
- ISO 9001
- User Acceptance Testing (UAT)
- Test Plans and Cases
- Analyzing Test Results
- User Expectations
- Quality Control
- Bug Tracking
- Technical Analysis
- System Integration Testing
- Technical Writing
- Recording Test Results
- Write Reports
- Defect Percentage Calculation
- Compatibility Testing
- Cross-Platform Testing
- Daily Status Reports
- Business Application Testing
- Business Requirements Documents (BRDs)
- Bug Resolution
- Product Development
- Testing Data Documentation
- Raw Materials Inspection and Testing
Timeline
QA Manual Tester
GNVS Pty Ltd
06.2020 - Current
Tier 1 Desktop Support Analyst
IBSG Australia Pty Ltd
11.2018 - 05.2020
Desktop Support Technician
Ransford College
05.2016 - 10.2018
Technical Support Representative
Kp Solutions
01.2012 - 04.2016
Diploma Of Business - Business Administration
AIPE College
BE, Electronics And Communications - Communications Technologies
ANNA University
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