Summary
Overview
Work History
Education
Skills
Certification
Achievements
Links
Languages
Timeline
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Bala Rahul Policetty

Bala Rahul Policetty

14 Laver Terrace, Felixstow,Australia

Summary

Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Part Time Work - Shift Assistant Manager

Opporto
04.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Addressed customer concerns maximum of 10 income calls at busy time with in half an hour quickly and professionally, helping to maintain high levels of satisfaction among patrons.
  • Persuading customers to opt for a more premium version of a product than they initially planned to buy.

Tax Executive

ValueLabs
03.2021 - 03.2022
  • Streamlined tax preparation process for increased efficiency and accuracy.
  • Reduced client tax liabilities by identifying applicable deductions and credits.
  • Furnished ValueLabs with sufficient information and advice to facilitate correct tax form completion.

Accounts Executive

Mezzequity Software Services Limited
02.2020 - 10.2020
  • Negotiated favourable vendor contracts to drive cost savings and quality optimization.
  • Effectively managing accounts receivable and payable processes.
  • Kept detailed records of daily activities through online customer database.


Article Assistant

Niranjan and Narayan Chartered Accountants
09.2016 - 09.2019
  • Conducted internal audit assignments identifying control weaknesses and providing recommendations for improvement, leading to strengthened financial systems.
  • Prepared detailed journal entries to accurately record transactions, improving internal controls and transparency.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Education

Master of Business Analytics (Extension) - Business Analytics

Kaplan Business School
Adelaide, South Australia
03.2025

MBA(Business Analytics) -

Flinders University
276 Flinders St, Adelaide SA 5000
04-2024

Bachelor of Commerce - Accounting And Finance

Osmania University
Amberpet, Hyderabad, Telangana, India
11-2017

Semi Qualified Chartered Accountant - Accounting And Finance

Institute of Chartered Accountants of India
Lakdikapul, Hyderabad, Telangana, India
08-2017

Skills

  • SQL
  • Tableau
  • Power BI
  • Neo4J
  • Excel
  • Word
  • Power Point
  • Tally
  • Basic Knowledge in SAP

Certification

  • Information technology Training Course, ICAI, 2015
  • Advanced integrated course on information technology and soft skills, ICAI, 2019

Achievements

Awarded 1st price for  Marketing Game Simulation in Class Assignment at Flinders University.

Links

www.linkedin.com/in/bala-rahul-policetty-6005221a0

Languages

English
Hindi

Timeline

Part Time Work - Shift Assistant Manager

Opporto
04.2023 - Current

Tax Executive

ValueLabs
03.2021 - 03.2022

Accounts Executive

Mezzequity Software Services Limited
02.2020 - 10.2020

Article Assistant

Niranjan and Narayan Chartered Accountants
09.2016 - 09.2019

Master of Business Analytics (Extension) - Business Analytics

Kaplan Business School

MBA(Business Analytics) -

Flinders University

Bachelor of Commerce - Accounting And Finance

Osmania University

Semi Qualified Chartered Accountant - Accounting And Finance

Institute of Chartered Accountants of India

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Bala Rahul Policetty