Bala Sowjanya Allam
Sydney,Australia
Summary
Logical Analyst polished in maintaining system processes, conducting requirement analysis, and defining configuration specifications. Reputable and hardworking professional with many years of hands-on experience developing and providing in-depth analysis of customer service offerings and performance metrics. Tech-savvy leader possessing solid SQL query writing skills coupled with deep knowledge of visualization tools and techniques.
Overview
4
4
years of professional experience
Work History
Senior Analyst
HCL TECHNOLOGIES
, India
06.2021 - 12.2023
- Monitor project health status & timely reporting on all aspects of the programs
- Feedback from customer on scale of 1 to 5/ CSI Score linked/ Efforts to Get Appreciation from Customer for Projects Delivered on Time
- We will have project plan for the year and need to meet the project objectives within given timeframe
- Working on the Service Now tool to raise required requests
- Follow the HCL & PepsiCo Defined PLM Process for Project Management & Delivery
- Ensure the Projects are being reported timely on PPM
- Quality Audits (Internal & External) should be Green with 100% Compliance
- Worked on Agile and waterfall projects with clients
- Undertaking project tasks as required and developing project strategies
- To following up on all project activities in timely manner and troubleshooting day to day activities with project team members
- Developed and maintained project plans, including Gantt charts, resource allocation matrices, cost estimates, and timelines
- Coordinated with stakeholders to ensure successful completion of projects
Business Development Executive
Pinnacle Solutions
, India
08.2019 - 02.2021
- Identify Market conditions for sales
- Creating actionable business strategies
- Maintaining good relationships with customers
- Tracking business performance
- Analysing market trends
- Reset store displays for special events and seasonal merchandise changes
- Implemented changes based on customer feedback received from surveys or focus groups
Education
Master of Information Technology - cyber security
Australian Institute of Higher Education
Sydney, NSW09-2026
BBA -
Loyola Academy Degree And PG College
Hyderabad 01.2019
Skills
- Client Interaction
- Requirement Gathering
- Presentation Skills
- Teamwork and Risk management
- Service now
- Work Planning and Prioritization
- Stakeholder Relations
- Project Management
- Self-motivated
- Strong verbal communication
- Interpersonal communication
- Cyber security
- Network security
- Rigorous time management skills
- Ability to prioritize multiple tasks
- Manage workflow
- Tableau
Availability
Ready to start as soon as possible. Flexible with shifts.
Key Skills Summary
- MS Excel
- Client Interaction
- Requirement Gathering
- Presentation Skills
- Teamwork and Risk management
- Service now
- MS Office
- Work Planning and Prioritization
- Stakeholder Relations
- Project Management
- Handling over the phone requests
- Self-motivated and independent, ability to work with minimal direction, mature and streetwise.
- Strong verbal, interpersonal and written communication.
- Rigorous time management skills.
- Ability to prioritize multiple tasks and manage workflow.
References
References available upon request.
Timeline
Senior Analyst
HCL TECHNOLOGIES
06.2021 - 12.2023
Business Development Executive
Pinnacle Solutions
08.2019 - 02.2021
Master of Information Technology - cyber security
Australian Institute of Higher Education
BBA -
Loyola Academy Degree And PG College
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