Seasoned ICT Program Delivery Consultant and Operations Manager with 15 years of experience in ICT implementation and operational projects driving successful project outcomes across diverse industries Certified SAFe@6 Lead Agilist, Prince2 and Scrum Master with expertise in Data Management & Migration, Digital & Cloud Transformation, Business Process Management (IBM BPM), Regulatory (AML), Infrastructure, Security and Automation Spearheaded enterprise-level Agile transformations by launching and facilitating 4 Agile Release Trains (ARTs) and leading 2 Program Increment (PI) planning events, resulting in a 30% increase in delivery throughput and improved value realization of 10+ features through better dependency alignment and flow optimization Championed adoption of lean-agile practices across 5 cross-functional squads, implementing value stream-aligned roadmaps and Big Picture to enhance transparency, live delivery tracking and cost visibility for all key stakeholders Delivered 20+ complex ICT projects across Data, Digital, Infra and Automation with zero Sev 1/2 production issues, leveraging SAFe and Scrum frameworks to drive predictability, quality, and stakeholder satisfaction Achieved 20% budget savings and prevented a $6M AUD support penalty by optimizing delivery strategy, resource allocation, and contract management Directed a full-cycle enterprise data modernization initiative, increasing operational efficiency and user satisfaction by 25%, from discovery, opportunity identification through to hyper-care Contributed to a nationwide Google Cloud migration of 300+ business applications, deploying Chrome devices to 2,000+ users, ensuring business continuity and reducing hardware support overhead Established a centralized digital mobile automation lab (SeeTest) to improve mobile quality assurance coverage, accelerating time-to-release and reducing test leakage Consistently exceeded expectations by managing scope, cost, and schedule for IT and business digital projects, ensuring outcomes aligned with strategic goals Managed vendor contracts, SoWs, and performance SLAs across offshore and onshore delivery models, enhancing vendor alignment and mitigating delivery risks Applied agile governance frameworks to proactively manage risk, dependencies, and change, ensuring seamless program execution across multiple business units
Data analysis