Bala Suresh Allam
TOONGABBIE,NEW SOUTH WALES
Summary
Proven track record in enhancing operational efficiency and stakeholder collaboration at Esg Consultant. Excelled in strategic planning and innovation, significantly minimizing risk exposure. Demonstrated exceptional communication and analytical thinking, leading to improved problem-solving processes and guest satisfaction at The Park Hotel.
Overview
2
2
years of professional experience
Work History
Admistative Officer (intern)
Esg Consultant
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Gathered, organized and input information into digital database.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Reported safety and fire hazards observed on routine patrols and during inspections.
Data Entry Clerk
ESG
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Hotel Front Desk Receptionist
The Park Hotel
03.2017 - 01.2019
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
Education
MBA - Business Administration And Management,
Holmes Institution Sydney
03.2022
Skills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- Report Preparation
- Excellent Communication
- Team building
- Multitasking
- Active Listening
- Analytical Thinking
Timeline
Hotel Front Desk Receptionist
The Park Hotel
03.2017 - 01.2019
Admistative Officer (intern)
Esg Consultant
Data Entry Clerk
ESG
MBA - Business Administration And Management,
Holmes Institution Sydney
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