Balazs Ponikli
Melbourne
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitress
La Porchetta
11.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new servers on restaurant policies and procedures.
Crew Member
Schnitz
04.2023 - 11.2023
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
Cook
Oporto
08.2022 - 02.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Measured and mixed ingredients according to precise recipes for best results
Pizza Hut Assistant Manager
Pizza Hutt
03.2021 - 05.2022
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Cook and prepare food on the menu.
- Occasionally close the store and the till.
- Stock take FIFO and manage the delivery system.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Education
High School Diploma -
Tarneit Senior College
Tarneit, VIC11.2023
Skills
- Money Handling
- Staffing and Sales Reporting
- Hiring Procedures
- Recipe Outlines
- Record Preparation
- Problem Resolution
- Service Upselling
- Active Listening
- Equipment Maintenance
- Critical Thinking
- Customer Service
- Scheduling
Hobbies
Karate, Cooking and Traveling
Timeline
Waitress
La Porchetta
11.2023 - Current
Crew Member
Schnitz
04.2023 - 11.2023
Cook
Oporto
08.2022 - 02.2023
Pizza Hut Assistant Manager
Pizza Hutt
03.2021 - 05.2022
High School Diploma -
Tarneit Senior College
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