Summary
Overview
Work History
Education
Skills
Timeline
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Baljeet Kaur

Brooklyn Park,SA

Summary

To work for every industry where I can use my existing skills, learn new skills and feel that I am included as part of that organization. Personal Attributes: Committed, self-motivated and acts with integrity. Acts with initiative and able to think objectively and on a wider scale Ability to multi-task and manage time efficiently. Neat appearance and well presented Availability Monday to Friday and Weekends including Public holidays. Own car &license

Overview

11
11
years of professional experience

Work History

Support Team Leader

Estara
Adelaide , SOUTH AUSTRALIA
09.2023 - Current
  • Monitored employee attendance records and submitted reports on absences and tardiness.
  • Ensured compliance with company policies, procedures, regulations, laws, and standards.
  • Developed training plans for team members in order to enhance their skills and knowledge.
  • Performed regular inspections of work areas to identify any potential hazards or risks.
  • Conducted performance reviews and provided feedback to staff.
  • Implemented corrective action plans when necessary in response to poor performance or misconduct by employees.
  • Resolved conflicts between coworkers in a professional manner.
  • Provided coaching and mentoring to new and existing employees.
  • Provided guidance on workplace issues such as harassment complaints or inappropriate behavior.
  • Facilitated team meetings and workshops to align on goals and strategies.
  • Maintained positive working relationship with fellow staff and management.

Team Leader Manager

cara
Cara, South Australia
01.2020 - 03.2023
  • Fostered positive employee relationships through communication, training and development coaching.
  • Oversaw daily workloads and workflow for smooth operations.
  • Delegated work assignments and prioritized tasks.
  • Set goals for performance and deadlines to comply with company plans and vision.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
  • Led regular team meetings to communicate current business trends and relevant updates.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Acting Quality Service Manager

cara
Cara, South Australia
01.2022 - 03.2022
  • Provided timely feedback to management on service failures and customer concerns.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Liaised between client and technician to keep parties fully informed.
  • Coordinated and led technical scope development sessions to validate business and requirements.
  • Implemented strategies to take advantage of new opportunities.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Organized client meetings to provide project updates.

Disabilty Support Worker

Cara
01.2019 - 01.2021
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Tracked client behaviors, daily activities, new skills and notable incidents for documentation purpose.
  • Resolved complex and escalated support issues.
  • Analyzed data to identify opportunities for improving support levels.

Disability Support Worker

Hender care Agency
01.2017 - 12.2018
  • As a Career and domestic, community

Receptionist

05.2013 - 08.2015
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.

Education

Certificate IV in disability -

Enhance Institute
01.2020

Certificate III in Horticulture (WN) &chemcert certificate in -

WN AAIC
12.2010

Diploma of Business Management certificate -

01.2010

Certificate III in Aged care, Certificate III in disability care, First Aid Certificate, Manual handling certificate, DCSI, Medication training updated all. -

01.2009

Bachelor degree - Computer Science

01.2008

IV in business -

AAIC

Skills

  • Complaint Resolution
  • Report Generation
  • Technical Support
  • Account Management
  • Report Preparation
  • Customer Service Excellence
  • Data Management
  • Administrative Support
  • Creative Thinking
  • Parent Communication
  • Appointment Scheduling
  • Activity Coordination
  • Teamwork and Collaboration
  • Punctual and Dependable
  • Positive Reinforcement
  • Customer Service and Support
  • Relationship Building
  • Microsoft Office
  • Training and coaching

Timeline

Support Team Leader

Estara
09.2023 - Current

Acting Quality Service Manager

cara
01.2022 - 03.2022

Team Leader Manager

cara
01.2020 - 03.2023

Disabilty Support Worker

Cara
01.2019 - 01.2021

Disability Support Worker

Hender care Agency
01.2017 - 12.2018

Receptionist

05.2013 - 08.2015

Certificate IV in disability -

Enhance Institute

Certificate III in Horticulture (WN) &chemcert certificate in -

WN AAIC

Diploma of Business Management certificate -

Certificate III in Aged care, Certificate III in disability care, First Aid Certificate, Manual handling certificate, DCSI, Medication training updated all. -

Bachelor degree - Computer Science

IV in business -

AAIC

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