BALJINDER KAUR
Clyde,VIC
Summary
Customer service professional with early career experience in the insurance industry and a strong background in travel consulting and frontline service roles. Currently undertaking Tier 1 General Insurance (RG146) to build knowledge of Australian insurance regulations and compliance. Skilled in handling customer enquiries, maintaining accurate records, and working within structured processes. Known for strong communication, attention to detail, and the ability to manage multiple tasks in fast-paced environments. Seeking an opportunity in insurance customer service or claims administration.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Personal Care Assistant
Caring For You Nursing Agency
Melbourne, VIC
01.2021 - Current
- Maintained accurate client records in line with compliance requirements
- Followed care plans and organisational procedures
- Communicated effectively with clients, families, and team members
- Managed multiple responsibilities while maintaining high standards of care
Customer Service Representative
Australia Post
Melbourne, VIC
11.2022 - 11.2023
- Managed high-volume customer enquiries via phone, email, and face-to-face interactions
- Resolved customer issues efficiently while following company procedures
- Maintained accurate records of customer interactions and outcomes
- Handled sensitive situations with professionalism and empathy
Floor Supervisor
Myer
Eastland, VIC
08.2017 - 07.2020
- Supervised daily store operations and supported team members
- Resolved customer complaints and escalations
- Managed staff rosters and delegated tasks effectively
- Ensured high standards of customer service and compliance with procedures
Travel Consultant
Ritz Travels Pvt. Ltd.
Chandigarh, India
11.2016 - 06.2017
- Assisted clients with travel planning and destination advice
- Looked for suitable options and pricing from different suppliers
- Helped prepare travel plans and documents
- Supported team members when needed
Travel Consultant
MakeMyTrip
Chandigarh, India
12.2010 - 10.2016
- Helped customers plan their trips based on their preferences and budget
- Booked flights, accommodation, and other travel needs
- Compared different options to find the best value for clients
- Put together clear travel plans with all details included
- Spoke with airlines, hotels, and other providers to organise bookings
- Kept up to date with airline rules and travel information
- 'Managed approximately 25 incoming calls, emails and faxes per day from customers.'
Insurance Advisor
Reliance Life Insurance
India
01.2009 - 12.2012
- Advised clients on suitable life insurance products based on financial needs
- Explained policy features, benefits, and terms clearly
- Assisted with policy applications and documentation
- Maintained accurate client records in line with compliance requirements
- Built long-term client relationships through ongoing support
- Achieved sales targets while maintaining a customer-focused approach
Education
Diploma Of Insurance Broker
Kaplan Professional Australia03-2027
Certificate III - Individual Support
Melbourne City College
VIC01-2021
Diploma - Aviation, Hospitality & Travel Management
Frankfinn
Chandigarh01-2012
Bachelor of Arts - undefined
Panjab University
Chandigarh01-2011
Skills
- Customer service & enquiry handling
- Insurance policy knowledge (life insurance)
- Claims support & documentation (transferable)
- Attention to detail & data accuracy
Certification
- Working With Children Check (WWCC)
- First Aid & CPR Certificate
- Asthma & Anaphylaxis Training
- Food Safety Certificate
- Ndis Screening Check
Timeline
Customer Service Representative
Australia Post
11.2022 - 11.2023
Personal Care Assistant
Caring For You Nursing Agency
01.2021 - Current
Floor Supervisor
Myer
08.2017 - 07.2020
Travel Consultant
Ritz Travels Pvt. Ltd.
11.2016 - 06.2017
Travel Consultant
MakeMyTrip
12.2010 - 10.2016
Insurance Advisor
Reliance Life Insurance
01.2009 - 12.2012
Bachelor of Arts - undefined
Panjab University
Diploma - Aviation, Hospitality & Travel Management
Frankfinn
Certificate III - Individual Support
Melbourne City College
Diploma Of Insurance Broker