Baljinder Singh Saini
Wentworthville,Australia
Summary
Professional with strong background in support services, ensuring efficient operations and excellent client satisfaction. Skilled in problem-solving, communication, and resource management, consistently driving team collaboration and achieving objectives. Adaptable and reliable in dynamic environments, well-versed in administrative tasks, technical troubleshooting, and customer service.
Overview
21
21
years of professional experience
Work History
BUS DRIVER
Transit Systems / Transdev NSW
02.2011 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Conducted pre-trip inspections of bus for safe operation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Retained bus system, route and stop knowledge for informative customer advice.
Technical Support Engineer( Part Time )
01.2020 - 10.2022
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Diagnosed complex network problems, improving system uptime for enterprise clients.
- Improved client satisfaction with personalized troubleshooting sessions that catered to individual needs and skill levels.
IT Field Service Technician
Binalong Cottage Kindergarten
10.2008 - 10.2011
- Repaired Laptop and Desktop and resolving issues and enhancing device longevity across multiple platforms.
- Installed, configured and maintained computer systems and network connections.
- Upgraded hardware components, improving processing speeds and operational efficiency for data centers.
- Followed safety procedures to avoid injuries in field
- Ensured data security through regular backups, antivirus updates, and implementation of industry best practices.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Diagnosed and troubleshot hardware, software and network issues.
Customer Service & Sales
PALM SELF SERVE
06.2004 - 09.2006
- Product sales and customer service
- Teamwork
- Daily administrative duties will also be incorporated in the role
- Mentored junior staff members on best practices in customer service and sales techniques, improving overall performance of the team.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Trained new hires on store policies, procedures, and best practices in customer service and sales techniques.
Education
Master of Information Technology - Professional
University of Southern Queensland
29-35 Bellevue St, Surry Hills NSW 201001.2007
Bachelor of Information technology - BIT
Manipal Academy of Higher Education
Manipal – 576 104 | Karnataka State | India01.2003
Skills
- Proficient in Microsoft Windows
- Proficient in MS Office
- Active Directory Management
- Proficient in MS Exchange
- Unix/Linux Proficiency
- Oracle Database Proficiency
- Network Infrastructure
- Network Infrastructure Management
- Wireless
- Internet Infrastructure Knowledge
- Quality Assurance Testing
- Communication technologies
- Computer Hardware Expertise
- Help File development
- Database Architecture
- Database structure
- Sun
- Sun Solaris
- SAP
- Object Oriented Analysis
- Object Oriented Design
- UML
- HTML
- E-commerce
Timeline
Technical Support Engineer( Part Time )
01.2020 - 10.2022
BUS DRIVER
Transit Systems / Transdev NSW
02.2011 - Current
IT Field Service Technician
Binalong Cottage Kindergarten
10.2008 - 10.2011
Customer Service & Sales
PALM SELF SERVE
06.2004 - 09.2006
Master of Information Technology - Professional
University of Southern Queensland
Bachelor of Information technology - BIT
Manipal Academy of Higher Education
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