Satinder Kaur
Wellard
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IGA Supermarket
07.2022 - Current
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Enhanced store security by identifying and reporting suspicious activities.
- Counted money in drawers at beginning and end of each shift.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Commercial Cleaner
Home Cleaning
08.2019 - 06.2022
- Ensured hygiene by regularly cleaning and restocking restroom supplies.
- Empty trash bins regularly to prevent overflow and unpleasant odours.
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
Education
Master of Business Administration - Education
Holmesglen Institute of TAFE
Melbourne, VIC10-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Call center experience
- Product knowledge
- Team development
Certification
Certificate 3 in commercial cookery,
Certificate 4 in commercial cookery
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
IGA Supermarket
07.2022 - Current
Commercial Cleaner
Home Cleaning
08.2019 - 06.2022
Master of Business Administration - Education
Holmesglen Institute of TAFE
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